I AM SANILKUMAR FROM KERALA, WHO HAD APPLIED FOR BUSINESS LOAN FROM THIS COMPANY DURING MARCH 2017. THEY INITIALLY REQUESTED ME TO SEND PERSONAL DETAILS AND ITS SUPPORTING DOCUMENTS REGARDING MY BUSINESS. THEY TOLD ME ONLY SOFT CONDITIONS TO GRANT LOAN AND I SEND THE SAME TO THEM AND THEY SAID THAT THEY CAN PROVIDE LOAN VERY EASILY. AFTER THEY SAID TO REMIT RS 17500/- FOR FILE LOG IN. ONCE I PAID THE FEES FOR FILE LOG IN THEY SEND ME THE APPROVAL FOR REQUESTED LOAN AMOUNT OF 49.80 LACS. MRS RUCHIKA SHARMA WAS LOOKING AFTER THE FILE THIS TIME AND SHE SAID VERY SOON (WITH IN TEN DAYS) THE LOAN AMOUNT SHALL BE DISBURSED. AFTER THEY ASKED ME TO REMIT THE LOAN PROCESSING FEES OF RS. 2.00 LACS WHICH I PAID IN MAY 2017. MRS RUCHIKA SHARMA AND MISS POONAM THEN SAID TO CONTACT LEGAL DEPARTMENT HEREAFTER REGARDING MY FILE AND OR ITS PROGRESS. THEY SEND ME THE RECEIPTS FOR THE SAME AMOUNT AND COURIERED ME THE DOCUMENTS OF AGREEMENT AND POWER OF ATTORNEY ALONG WITH HARD CONDITIONS AND IT TOOK TWO WEEKS TIME TO REACH ME. THEN THEY ARE ASKING ME TO PROVIDE SOLVENCY AND OR GURANTOR WHICH WAS NEVER DISCLOSED TO ME IN THEIR PREVIOUS COMMUNICATIONS. I THEN PREPARED THE NECESSARY DOCUMENTS EXCEPT SOLVENCY AND I REUQUESTED THEM TO AVOID THAT CLAUSE SINCE IT IS NOT POSSIBLE IN KERALA. THEY SEND ME THE GUARANTOR FORM AND I ARRANGED A GOVT SALARIED PERSON AND WE EXECUTED THE GUARANTEE FORM AND PROVIDED NECESSARY CHECKS REQUIRED BY THEM. IN BETWEEN THE FILE WAS TRANSFERRED FROM MRS RUCHIKA SHARMA TO THEIR LEGAL DEPARTMENT. THERE AFTER WE HAVE CONTACT ONLY LEGAL DEPARTMENT REGARDING MY LOAN PROCESS AND THEY DELAYED THE PROGRESS ON THE FILE SAYING REASONS WHICH ARE UNACCEPTABLE TO ME. IT IS NOW AFTER 90 DAY PAYING 2.00 LACS TO THEM NOW THEY ASKED ME TO CANCEL MY APPLICATION AND THEY WILL REFUND MY LOAN PROCESSING FEES AFTER APPLYING SOME DEDUCTION. I FEEL THAT THIS WAY THE COMPANY IS KEEPING OUR PAYMENT FOR SOME TIME WITH THEM FOR THEIR PURPOSE AND AFTER LONG TIME THEY CANNOT PROVIDE LOAN AS PER THE CONDITIONS THEY INFORM AT THE INITIAL STAGE.