What solutions?

the company I work at suddenly got bombarded by complaints online from a site called scambook and magically they emailed us to signup if we want to resolve the issues and talk to the customers.

so for $500 a month you can try to talk to the "people" who complains on scambook and try to resolve their issue, but each time you want to resolve an issue, you have to pay $3 on top of $500 per month AND if you want to refund your customer, you have to put funds INSIDE scambook so that they can refund the customer for you. we dont have any complanits on complaint board and other sites but we have over 40 on scambook and they look all the same with a handful of subject lines that are exactly the same.

There are free reacharound solutions to bypass paying complaint sites...