The issue started back in November 2017, when a client I was working with needed his credit report in order to ensure he did not have any negative information on his credit report that would prevent him from renting an apartment in the future. He found the score sense site and requested using it to get his credit report. He did not own a credit card and I used my company credit card that was to be used as a guarantee for future payments if he wished to use the service each month. The score sense sight was offering a free credit report and stipulated that when a customer cancels the service within thirty days the credit card on file would not be billed. When the scoresense company was contact within the thirty days to cancel the credit card the representative informed me that because I was not the customer I had no authority to cancel the service. I informed the representative that I was the customer's case manager and that the card on file did not belong to the customer and that it was a corporate credit card not to be used for personal reasons. The representative insisted on speaking with the client. I advised the representative that the client was not available as he had left the program and could not be found. I informed my HR Accounting Manager who tried to cancel the card on three separate occasions through them and through our credit card company Chase Bank, but to no avail. Therefore my company which is a non-profit that houses, feeds as well as clothes the homeless has been charged as of July 2018 $359.50. This company has rules in place that do not protect the consumer in that if they would have looked into the situation they would not have authorized the use of another persons credit card on a customer's account.
I would like someone to contact me about this matter as it is urgent. We are planning to take legal action. Ms. Rhodes
at [email protected]