Like a number of people here, I too bought a Groupon to have my vents cleaned by Seabreeze. So far, I have made 3 appointments with them - during each I was given a 2-hour window of when they would arrive. All three times, no one showed up and I eventually had to call the company to ask if they were still planning to come. Three times, I was told they had to reschedule - note that they did not call me in advance to tell me this, I only found out when I called after they didn't show up. No one ever apologized, they did not try to make amends in any way. I am giving up on this farce of company and requesting that my Groupon be refunded. PLEASE BE WARNED - THIS COMPANY IS A FRAUD. They are completely unprofessional, unorganized and incapable of providing customer service. Do yourself a favor and avoid them at all costs. UPDATE: I just looked Sea Breeze up on the Better Business Bureau website, and they are rated an F due to customer complaints and poor service. Not a surprise.