i ordered tablet for a christmas present for my daughter on black friday and it came long after it was expected. daughter opened on christmas, didnt work. piece of junk, made in china.even the instructions are in chinese. called sears, they said contact merchant who isnt even taking phone calls and their website is down... sears said that due to the 14 day return policy they couldnt help. have been trying to get problem solved for months. nothing. horrible business!!

Hi bc2522,

We apologize your recent online purchase experience has been such an aggravating and disappointing one. Especially when you consider a Christmas gift, this is definitely concerning. Third party vendors are best viewed as separate retailers who lease selling space on Sears.com. We'd be happy to connect you with one of our case managers who will then help you work with the vendor in question on a solution. At your convenience, please contact our office via email at [email protected] and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the tablet was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (bc2522) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,
Scott J.
Sears Cares Social Media Support