my name is gail m richardson on feb 2019 i bought a micorwave and a 3yr warranty at sears here in new orleans. 2020 service man came out. 2021 i was cancelled 4 times for service. i called again was also cancelled. i said i need a refund of the contract your not honoring the contract. the operator says we are short staff because of the virus. well the operator cancel me with out letting me know. then he says we don't give refunds. i said you cancelled me by not honoring the contract. i still have the contract i payed for it was for service not money too give away and no service. cell 504 239 0925 contract #120084731500001
3311 washington ave new orleans 70125 gail m richardson i will look in to the class action lawsuit against sears. will file.

Ordered a pair of 7 1/2 Reebok Women's YourFlex Train 9.0 MT Athletic Shoes white. This was November 15 2017. I didnt receive an order number through my email. Sears charged my card and no shoes. Called customer service and they gave me run around on how it may be a technical error or maybe i have to dispute my bank about money stolen out my account. My bank gave me a print out of the money was taken and was not refunded. I think this company should be sued if this is a normal thing that always happening to customers.

In the same boat as original poster. It is now 4 days since launch, and the product is still 'Processing'. I called customer service yesterday and they said 5-7 days for a response. So for me that is unacceptable. Never again from Sears.com.

I am in the same boat as you man knowing that EA will not produce more copies and that I don't even have a fully processed order is really making me nervous I too called and same thing so here's to everything goin fine with the order but I don't know if I will preorder from sears again

I preordered Mass Effect 3 - Collectors edition back in early February, received and e-mail almost immediately confirming the order and then another one a few weeks later, confirming the order and that same day got charged for the full amount; in every single one of those emails, I was told the estimated date for delivery was 03/06, which was the date the game was released. On March 6th I called their customer service and requested a tracking number for the shipment and that was when I was told that the order was NOT shipped and that they had no idea what the status of the order was and that they would forward my inquiry to their "offline team" (which I don't know exactly why, since this was an online order" and that they offline team would get back to me 5-7 days... Mind you, I paid the extra for shipping so that the shipment would arrive quickly... I have never been so unhappy with both customer service and a company as I am with Sears. I don't recommend buying anything from them online, even less so videogames and if you do, good luck getting help from their customer service.
I hardly ever write review for items but I felt my experience needed to be shared so that every person looking into purchasing something online from Sears.com knew what to expect.
Hope this helps you make the right decision,

Juan A. Almada

Dear D3adoralive,

My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with your online order. As a gamer myself, I understand the importance of receiving new games on their release dates, and would like to apologize that we were unable to keep our commitment to having the game ready for you on March 6th. We would like to offer our help in making this right. At your convenience, please contact my office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the online order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (D3adoralive) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian S.
Senior Case Manager
Sears Cares

Ordered a computer monitor on sears.com and called back the very next day to cancel. Sears.com, though charged my card, but refused to do anything and referred me to the supplier. I called all day to the supplier and only got busy signal. Finally, at 4:30 I emailed the canc. then someone called me at 6 to informed me that the item had shipped (at 5PM) and cannot be canceled. I then refused to accept the delivery from Fed ex. now I have to pay the $18 of shipping and likely another 15% of restocking fee. Wow, a simple $50 mistake I made. So buyer beware, the moment you hit the enter key to buy the item, consider to pay a few dollars.
Never buy from Sears.com again. Fool me once, shame on you, but fool me twice shame on me. I fully intend not to be fooled again by Sears.com

Dear NeverSearsAgain,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We sincerely apologize for the disappointment surrounding your online purchase, and any trouble you experienced trying to cancel the order. Third party vendors can best be viewed as separate retailers that lease selling space on Sears.com. We'd be happy to connect you with one of our dedicated case managers who can help you communicate and work with the vendor in question on a solution. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name NeverSearsAgain you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Brian S.
Social Media Moderator
Sears Social Media Support