I am a maintenance agreement customer and have been for 30years. This last episode was about 2 air conditioners.
They came out on Aug 8 and found the motor to be bad and sent me one in three days.
Next was when they could come out. The appointment was made and sunday they called me to verify I would be home on Monday. I took off work and they stood me up. I called in and they said the tech called in sick. So then they made another appointment that was a week later and then they called and said my wife rescheduled my appointment for another week.
This happened again and said my wife changed the appointment again which was another lie.
I have spent 60 thousand dollars in the last 3 years on siding and windows/
I now have another appointment for Sept 2. I pay my money for the MA per year in advance. I know people inside sears that
are service techs that tell me there are service techs that pass my place everyday. They also tell me that Sears works there butts'
until 8 pm every night.
I am at my witts end about what to do. I have had damage to one of my electrical circuits from the ac from tripping breakers that now is a safety issue. Something has drastically changed inside Sears. Would like to talk to corporate but can't get the number.
Would like fo file a lawsuit.
Phil Langston
9188273295