I signed a contract for a partial renovation to be done as opposed to a full one on Nov, 4, 2015. From Nov.24 through Dec. 22,2015,
I continuously called Sears to inquire as to when they were going to start my counter top & under mount sink renovation. I was unsuccessful getting a straight ans. whenever I spoke to anyone. The majority of times I called, my calls went straight to voicemail, and I received only 2 return calls which resulted in no satisfaction. This went on until Jan. 4, 2016. This was only after I made a significant phone call. Sears finally had their sub-contractor come to me on Jan. 7th to take a template. On Jan. 25, I was appalled because they delivered a totally different counter top from what was in my contract. In the meantime, Sears' plumber had already dismantled and taken out my counter top & sink. I was told by Sears that my correct counter top and sink would be delivered in approximately 12 days. My counter top and sink were delivered on Feb, 8th, 2016. I was without a sink & counter top all that time, and I had to revise my lifestyle. Even though Sears was well aware of this they had no remorse or consideration for my living conditions during that time. Being a senior citizen, needless to say, it was very taxing and exasperating. After the subcontractors left and I entered my bathroom to take a better look at my counter top, I noticed right in front of the sink a white speck on my new London Grey quartz counter top. I thought it was just a speck, but when I slightly ran my finger over it; it was not smooth. I was aghast. It was a nick in the stone the size on a small nail head, Not only had Sears put me through a long exhausting nightmare, but delivered .and installed a quartz counter top with an imperfection. I called the sub-contractor and I was told it was a distressed mark. I know design so I knew better. I also notified Sears abt. this and the comment was next to nil. At that point, after all I have been put through, I didn't dispute it any further. I was finished talking to Sears. However, many letters have been written & I've posted other comments as well.
Sears' work ethics have been far less than admirable, and I am so relieved my dreadful experience with them is over. I just want my physical and emotional ordeal recognized so that others can be fore-warned before doing business with Sears Home Improvement Products,Inc.

I need a kitchen makeover. I called Sears thinking this large company would be the best because it has been around, forever. Instead I got a project coordinator ( Joe Montez) looking for a quick fling. When I said no he abruptly left my home. I called his boss the next day and got an earful of shouting about how his employee was not to blame and I must have provoked him. After several communications with different people and abusive E-Mails from his boss They called me and decided it was best to try to salvage their reputation and refund my whole deposit. I had to stand up and let them know I was not afraid of them and take matters into my own hands. it may take time but it is worth the effort to get your money back. Don't give up, You as a consumer have many alternatives and rights.

DG