Sears kitchen remodel...disaster..unethical...liars...requests were ignored...salesman was a liar and would say whatever to get the contract signed..believing what he said about being 100 percent satisfaction guarantee, was the ONLY reason we went with the 16K deal...we were screwed...now ruining our credit through Sear/Citibank...DON't USE Sears Home Improvement...don't do it...

Dear Dbrassell,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in looking further into this issue. Please accept our apologies for the frustration & trouble you've experienced with your kitchen remodel. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the home improvement order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Dbrassell you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Brian S.
Social Media Moderator
Sears Social Media Support