Submit a Complaint

Sears Kenmore Elite French door refrigerator

United States,
Connecticut

Consumer complaints and reviews about Sears Kenmore Elite French door refrigerator

Andrew C Send email
 
Jul 12, 2018

Compressor

My Kenmore Elite French door refrigerator model 74042 delivered 8/6/15 has failed 3 times in less than 3 years. Year 1 2/9/17 the motherboard was replaced under warranty. In year 2, we needed a new compressor and dryer which was installed 7-13-17, and had to pay $318 for the labor portion.
Less than a year later, the frig was running too hot again and I was convinced by Sears to buy a 1 year protection agreement for on 6/30/18 for $319.
Today, 7/11/18, the technician said that I need a new compressor and dryer again in less than one year after the last compressor was replaced. Eventhough I have a protection agreement and the compressor is under warranty, I still had to pay $178.96. My installation service date for the compressor is July 25th. LG who makes the compressor does not have an upgraded model which leads me to believe that the new compressor will fail in a short period of time.
What is my remedy?

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username