We purchased a Sears Kenmore microwave which has a range hood light. The microwave is 4 years & 3 months old. In October, 2011, while getting ready to fix dinner, I pressed the 'light' button which is on the microwave keypad, I received a shock that ran down my arm, there was a flash and the light did not come on. My husband called Sears for a repair call. It was one week before there was an available appointment. No big deal. The day of the appointment, I was called 1/2 hour prior to make sure I was home. The repairman was courteous and prompt. He stated that it was a faulty part and then proceeded to take the entire underside of the microwave apart. At the amount of $240.00, we had him do the repair only to have the same thing happen in February, 2012. When my husband called Sears, he said that the gentlemen was quite rude and my husband was told that it was too bad but since we had not purchased an extended warranty there was nothing he could or would do for us. When my husband explained that since I had received an electrical shock it was more than just the light bulb and we had been previously told that there was a faulty problem with the microwave. The gentleman told him it was our fault for not having purchased an extended warranty, but would give us a $65.00 credit towards a &250.00 repair. Needless to say, we are NEVER again going to buy a Kenmore appliance nor purchase any appliance from Sears.

Seekers03,

Please accept our apologies for the distressing situation surrounding your microwave. I know it is very scary for something like this to happen. My name is Zenaida and I am part of the Sears Social Media escalations team. My team searches the internet for customers in need of assistance. I would like to get you in contact with one of our dedicated case managers.
At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your microwave was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Seekers03) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.

Thank you,

Zenaida M.
Social Media Moderator
Sears Social Media Support