Submit a Complaint

Sears

United States,
Massachusetts

Consumer complaints and reviews about Sears

rosenblout Send email
 
Jun 25, 2018

Delivery/installation

I bought a stackable washer, Kenmore Acela. The men delivered it but told me they couldn't install it because I did not have mounting brackets. They left the new washer in my back hall. I went to Sears the next day to buy mounting brackets- they did not have them in stock- had to wait 5 days and drive 20 miles to get them. Called to reschedule the installation and haul-away of old washer- and the next available appointment was over a week away (I am leaving country in a week). I agreed to the date and rearranged my plans. I received an email 3 days before delivery saying the delivery had been rescheduled to a date later in the week! I called and complained and demanded to speak to a supervisor. Finally they agreed to keep the original appt. So the guys just showed up and took one look and said- "we cannot touch, move, hook up the old dryer" They said because it is old and they did not deliver it, so they will be libel for damage. I explained that the last delivery guys DID NOT say that because if they had, I would've returned it o the spot. So here I am 3 weeks later with a new washing machine sitting in my back hall and Sears refuses to install it.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username