I have purchased eye glasses and unable to see through lens. Called Sears toll free number and was unable to contact opt. depart. Finally made the one hour trip to Owensboro, Ky. to find out and correct glasses. Instantly, tech. informed me the bi-fo where not there, way too short. I requested they be corrected, she contacted the district mgt. and she said 'no'. I Offered several solutions. DIstrict mgt. cont. to refuse, said I was too late. Made her aware of not able to get through by phone... She was very rude and basically stated I had lied.

I asked the tech at store if I could swap with the value of glasses. Good idea, but district. mgt. said no. She then said I had to get another eye exam and would help me. I did and then they refused, saying they had changed companies. The guy that fitted me that day is long gone. He left or got fired shortly after. The eye doc. left shortly after. Sears still have the glasses I had paid for. Another tech. informed me they have had problems with clients getting through due to ice storm.

I want a pair of glasses I can see through and able to stop using a mag. glass to view words and computer at work. PLUS, they still have the same frame at show case. I need glasses. And have made trips when main one wasn't in that day. I'm a senior and feel like I have been taking advantage of my their district mgt.

Did you not try the glasses when you picked them up?