I ordered a mattress and then decided to get a different one. My credit card was charged for the first mattress and was never refunded. I called 6 times and got the same reply that the refund would appear and 72 hours. It never came. Sears has stolen my money and I seem to have no recourse. I have now spent hours of my life on the phone trying to get my money back and I have gotten nowhere. The only thing I can think of to do now is get a lawyer and sue not only for the price of the mattress but for my time and for the legal fees involved. I will never have anything to do with Sears again. I will never again walk into one of their stores or shop online.