A few weeks ago, Shark supposedly did an app update. My robot stopped working correctly. It gets lost, it can't find the dock, and other problems. I reinstalled the app, forgot the Robt, and reinstalled it. Nothing. dropped the map. nothing.
Called Shark and dealing with their poor CS is frustrating. So we did all the things I already had, nothing. I was told I had the wrong firmware version so let it sit on the dock for a couple days to make sure it got pushed out. Nothing changed, even the firmware edition,
I called and we forgot the map. Didn't want to do that again because of the time of year, so did that. It worked for 2 days, and only cleans half the house. A command to clean the other half specifically and it goes to the part it already cleans.
Called again and they started telling me to do the same, no, get someone else. SO I was told I would get a call on Wednesday. No call, but 11:30 on Thanksgiving day they call. Supposed to be IT, but wanted to do all the same things again. No. Get someone who can actually help. OK back to a "supervisor" and he was absolutely useless. All he wanted to do was tell me to do what I had already done and he would have to send me back to the tech, and that would take a day or two.
H said he couldn't understand my frustration because the problem had been resolved already. Well that is what someone put in their notes, not the events,
Shark does a fine job hiding from customers. If there is a way to get someone in the US, I haven't found it.
Do you read these Shark?