I built a new home and had Shaw laminate Reflections floor in the great room. The interlocking was broken in places and the laminate was coming up prior to moving in. I have been working with the builder and seller but 1.5 years later the only result is determination that replacing the faulty planks compromises the integrity of the floor so the repair man left without fixing. What is the best avenue to get Shaw to replace the floor? I no longer have confidence in their laminate product.

I wish I had read the reviews of shaw flooring and the company that sold me this stuff....BEFORE I purchased $5,000.00 of this crap....The company I bought it from blames me even though I used Bona and rejuvinate (for laminated floors) 1 time.....The owner screamed and yelled at me and dared me to sue him and then said and I quote "I don't sell the stuff anymore"...and his so called flunky assistant jacked me around for over a year to have me believe they were going to replace the floors...never returned my calls and then finally again came back...took more pic's and then said since I used rejuvinate now they won't honor....he also lied while listening to the owner yell at me...I wish I could sue the owner who sold me this crap and also Shaw....I'm a hard working single lady who saved many years to get my new floors...now I'm the sucker.....Just no justice....Sorry no pic's just sick over this...I hate looking at it let alone take pic's...Ugh.....WISH SOMEONE COULD HELP ME!!!

Bought Shaw laminate flooring from Wall2Wall, Ogden, Ut in Oct. 2013; couldn't afford to install until Feb. 2014. Began to separate vertically/horizontally w/in 48 hrs. Edges cracked, splitting, breaking off as well as pieces chipped, splitting, etc. (Have bag of pieces) Flooring seldom cleaned because it's impossible way it's separating & falling apart literally. We suffer blood blisters on toes & constant shifting as we walk on it-DANGEROUS! Even independent flooring inspector agrees. He finally came today-2/13/16! Apparently Shaw has ceased & desisted from inspecting so we are left holding the bag. Inspector says that's what happens once class action has been filed. Companies cease & desist at that point. Shaw is a very reputable company. It is up to consumers NOT to let them get away w/this! For the record, Warren Buffet owns Shaw or at least that's what the inspector told me. This is ludicrous!

We had Shaw laminate installed in our new home for an upgrade. It's only in our grand Room and hallway but with about 2 weeks noticed that seams were lifting and separating. Called the builder who called the installers who blamed it on the floor retailer for about 3 months. Finally they all agreed that it looked terrible but was improperly installed and replaced 90% of the floor. 3 weeks later the same problems are starting again. I expected a quality product from our builder especially with thousand paid for the upgrade. Thus stuff is crap which is what the original installer told us (he was fired for that) and I don't know what's next. Back to months of one person after another telling us it's bad and having our house torn up again I guess and that's IF they agree to replace it. If you are considering Shaw - run away quickly. Life is too short to have to fight for what's right.

My experience is exactly the same as Aretha! The edges of each section laid down are bubbling. My flooring was installed in a brand new house and started after we moved in. They claim that it must have been installed improperly or else mositure. They sent a inspector out and he said that the humidity was good. I was doing everything correct. Shaw refused to cover anything with replacement or refund.

We have no dogs, no pets at all. No kids and have had no spills to speak of either. So 8 months after moving in, our builder replaced the whole kitchen floor with the same exact kind of laminate from Shaw. We assumed we just got a bad batch. No cost to us, but it did the same thing within 2 weeks! The edges between the sections are bubbling. I am so unhappy and wish that a class action lawsuit be brought against this company. I can't believe that they have this many complaints and do nothing about it.

Laminate installed in large entry foyer and hallways - began to buckle during this summer (2012), finally came up completely. Same story - inspections done by flooring installer - he had an inspectio done by Shaw independent and everyone is passing the buck. If the floor is defective, Shaw will not admit it - cannot get copy of inspection report, which I know is a joke because these guys all work in favor of the manufacturer. Installer said he will pull it all up - take out the sublooring, replace with some sort of epoxy waterproofing, then a plastic sheathing then the same floor again - I will pay for labor - he will re use the flooring and will pay for a couple of boxes of new flooring if needed - do you think I have stupid written across my forehead? My husband is disbled, walks with a walker - floor has been dismantled in entry area - walking is impossible - do I wait for a hospital incident? Beside myself - what to do

Wish I would have read this thread before we had Shaw laminate flooring put down in December 2011. Within 2 weeks of it being installed, the corners of some of the 'boards' started to peel. The floor had never been mopped before we noticed the peeling. We contacted the store that installed the flooring who submitted a claim to shaw. Shaw sent an 'inspector' to our house. Our claim was denied as 'improper care and maintenance'. WHAT? after 2 weeks? Don't buy any Shaw products...their handling of this claim for an obvious bad product, speaks volumes on what kind of company they are. Side note: We previously had Pergo brand laminate for 14 years with no problems.

I have had this in my personal house for less than 3 months and the joints began to seperate. The planks began to buckle in the oddest place. Contacted flooring store that sold me the floor and had 2 inspectors, 3 installers and the manager of the flooring store come and see. All agreed that this was a material issue. Shaw denied having a problem with the material. I have 18 houses and all have laminate in them. I will NEVER USE SHAW AGAIN!!!

If you have had a problem with Shaw not honoring their warranty, I urge you to contact the BBB in Tennessee/Georgia and file a complaint. For all the complaints on the net, there are less than 200 complaints filed with the BBB. It is not difficult to do, just Google BBB and follow the links to the Tenn/GA region. Here is the info you will need. http://chattanooga.bbb.org/consumers
Shaw Industries
PO Box East Walnut Ave.
Dalton, GA 30722-2128
The BBB in Tenn/Ga give Shaw an A+ rating. We need to change that.

I agree with the OP. A few years ago we installed Pergo in one room in our basement. We loved it (and it doesn't have any of the Shaw flooring problems, though we didn't know this at the time) but we didn't want the bamboo print in the upstairs part of the house. Shaw makes a beautiful figured maple pattern laminate, we did as much homework as we could, spent the same amount we did on the Pergo, and thought we were getting a good product. We were very wrong. Within 2 days, our small dog had a small accident and the floor bubbled. Despite being uber-cautious about water ALL THE TIME, things happen, and the Shaw doesn't hold up. A drip from a water bowl, an accident we didn't find in time, a stray ice cube on the floor, guests who come in with wet shoes... Life happens, but the Shaw is ridiculously sensitive. Fifteen minutes (tops!) is all you get to clean up a spill, even a small one, before the floor is ruined permanently. (This does NOT happen with the particular style of Pergo we chose for the basement.) There really should be a disclaimer for this flooring: For bedrooms only! It's terrible for kitchens, laundry rooms, and room adjacent to exterior doors. We've even had a problem having Shaw flooring *near* our bathroom. My advice to anyone who wants Shaw? Don't.