I don't know how shopnbc stays in business! Isn't this a recession? Don't businesses want to have repeat customers? Apparently ShopNBC is swimming in money and doesn't need repeat customers because the customer service people are rude and unhelpful. And if you ever have to call the billing department, keep your blood pressure pills handy. They are TERRIBLE! I had a problem with a credit card. They don't contact you first, but they start calling and starts harassing you by calling again and again. I had to wait until my husband came home with the credit card I used. When I finally asked for the head of the department and complained about the way I was being treated, he said that I owed a payment so they could treat me any way they wanted to treat me and if I wanted better treatment, make the payment. And this was all on the first day I had heard about it. Today I asked a sales person where to write the head honcho or business address for the guys at the top--the ones that make all these bad decisions and allow this to go on. She said she had no idea who to write or who ran anything.I will NEVER shop with them again! Not to mention the products are getting worse and worse and their shipping is ridiculous.

The same thing happened to me. I set up value pays through paypal. I always had plenty of money in my account. However shopnbc started calling and treating me very rude. The manager was the worse. I told him that I have done everything on my end I don't know why you did not process a payment. I had to tell him that treating a customer with a condensing tone and with lack of respect was not ok. He told me that I was the one in default. For 3 days straight I received many harassing phone calls. I called paypal to see what happened. They did not have a record of shopnbc of trying for a payment and confirmed that my account did not have any issues. Paypal offered to have a conference call with shopnbc. The man who answered told me that shopnbc had an issue with paypal that has since been resolved. He admitted that shopnbc had the problem and not me. I was treated like dirt over $35.00. I was told it was my issue. I have only shopped once with them and I won't ever again. I was never in the wrong but treated as a criminal.