(copy of email sent to my Member of Parliament Dr. Carolyn Bennett M.P.)

Hello,

I've been shopping for food at the Shoppers Drug Mart at Dupont and Spadina for approximately the last 4 years. I was able to buy healthy reasonably priced food such as frozen fruit and salmon, cottage cheese at shoppers until this store became a "pilot store" after the take over by Loblaws according to the person I talked to at head office. What Loblaws has done since the take over is keep the prices on milk and eggs at the same relatively low price that shoppers used to have, but almost all other foods have gone up and in some cases doubled in price. I understand that the take over was reviewed by the Competition Bureau and the Federal Government.



Sincerely,

I purchased some eye makeup remover from Shoppers Drug Mart. It was their own cosmetics brand (Quo) and has the same return policy as the Life brand (satisfaction guaranteed!). It did not work very well and it stung my eyes. I sent an email to the company and told them I would be returning the product. I never did hear back from anyone.

I went to Shoppers to return the makeup remover. The cashier seemed new and was not familiar with the return policy (something I'd assume is part of basic training). She commented that it was used (um, yes, that's how I know it stings my eyes!). The other problem was that I didn't have my receipt.

She called the manager, who was not familiar with the return policy, either. I had to quote from the company's website that I could return a Quo product without a receipt for a full return or exchange. The manager took my word for it but said I would have to come back between 9-5 and do the return with the cosmetics manager!

The experience was completely ridiculous - I threw out the product and never returned (I work between 9-5).

Terrible customer service. Totally agree.