I had ordered for a white 64gb Nokia N9 and even though it shows up on their website with enough stock, i received an email from them that the item they were supposed to despatch was damaged. And that they dont have any more stock, so they asked me if I wanted a refund. I subsequently received a confirmation of the refund being sent for processing but no refund so far. Its been close to a month of me placing my order and funds debited from my account for a high value transaction but no sign of the product or the refund...

Simply Electronics do provide a third party resolutions resource as part of an initiative to resolve some service issues and to provide an additional level of service to customers. In addition Simply Electronics are being regularly quality tested and have to conform to terms and conditions set as part of the initiative.. Any customers of Simply Electronics are welcome to use the resources - and consumers with concerns are also encouraged to seek clarity using them. The resources can be accessed by visiting the Simply Electronics website and clicking on the Proof of Quality seal.