I was travelling on 13th march at gate d42 1430 and this cisco security officer was very rude. She was waiting inside the gate, as i enter the gate she stopped me and ask for boarding pass from me, i gave to her but she didn't take it instead ask me go out from the gate in a harsh voice. She said i need to give her boarding pass to check before i enter gate. I didnt say anything but just complied. After checking she ask me where i'm from, i've told her 'Malaysia', and then she makes a very sarcastic remark 'Malaysia dont check boarding pass? '. What a disgrace for Singapore for having such a staff! First she didnt do her job properly by waiting inside gate chatting with other security officer, instead of waiting outside gate to check -boarding pass rather then when passenger enter the gate and she have to shouted them to go out again.
This is not the first time i'm traveling from Singapore airport but recently their attitude was getting worst. I would like to lodge a complain.

Dear Cherlyn,

Thank you for your feedback. Could you kindly get in touch with us at [email protected]? We would like to get more information about your bad experience to help us in our investigations. Thank you.

Terry Lim
Changi Airport Group, Corporate Communications