SingTel customer service is using this delay tactics to make the request longer than usual. One of many of my bad experiences with them is that they don't seem to understand my concerns whenever i called their customer service. They will at least transfer to 4 different parties until my request can be looked into.

This happened on October 03 2020. My home internet line got disconnected. I made sure there's no zero balance in the bills. When i called, they don't seem to understand my concerns even though there's a urgency for me to get back online. I had to at least explain the situation and provide personal info twice for them to validate my request until they gave me a bullshit WhatsApp number to contact another support team.

Ok, I'm connected to SingTel WhatsApp number with a bot. The bot will transfer to a human who asked me the same set of questions asked by customer service over the phone call earlier. Here is the ridiculous part. They can't check SingTel bills are paid or not. So asked me to email payment receipt to their team. So i forwarded SingTel email back to SingTel. Nothing happened. Still no internet. Used WhatsApp to ask what's going to happen. Mr. customer service asked me to wait until afternoon.

After all this, nothing happened till noon. I really hope SingTel buck up in their communications efforts and improve the efficiency and timeliness of its response to issues like these. It makes us fell uncertain about the services they are offering.

Furthermore, what's with this bullshit WhatsApp service? bot or human. Sometimes their responses are like as if they are not human and have no emotions.

I already knew this is not an isolated incident based on research on the internet i saw more complaints like mine. Well, I'm already exploring moving to MyRepublic telco to have a peaceful service. Life is too short to be going through all this nonesense.