Hi Jents

Your post is being addressed here: http://www.complaintsboard.com/complaints/sitesellcom-did-cancel-my-account-during-trial-period-still-charging-my-card-c594888.html#c1190453

Resolution to the matter is underway.

Best wishes to you,

Denise Taylor
SiteSell Answers

Dear Jents

As I said earlier, SiteSell is a legitimate, ethical company. We do not wish to keep anyone on a list that does not wish to be there -- and we take spam very seriously.

I have investigated further and in order to get this resolved quickly, request that you use the form here: http://question.sitesell.com

Be sure to enter the exact email address you used when you asked your original question. (It is the one through which you are receiving the emails.) Ask to be removed from the mailing list.

Please also provide the URL of this post so the matter can be quickly and fully resolved.

Sincerely,

Denise Taylor
SiteSell Answers

I am NOT an affiliate. I simply asked a question via email one time. I have followed the opt-out process every single time I got SiteSell spam for three years, and even sent direct emails to remove me from ALL correspondence. Truly shameful of SiteSell!

Denise, how do you know that I am an "affiliate"? Where are you getting this information?

Thanks Denise,
But do not tell me I am opting out improperly. You are making assumptions and spreading false information...much like your affiliate company. I have followed the opt out process every time I got SiteSell junk/spam for three years. I have also sent direct emails when that did not work. But of course SiteSell only sends its spam from email addresses with fake human names that don't go to real humans.

Hi Jents

I'm sorry, but neither SiteSell, or SBI!, or Site Build It! are scams. We are a legitimate, ethical company.

The trouble you are having with the emails is due to your affiliate status. If you are a SiteSell affiliate, you are opted in to receive email.

The opt-out procedure is clearly designated at the bottom of each and every email you receive, which is a weekly ezine. The methods you describe are ineffective because those are outgoing email addresses only. Your emails are going to noone.

Please use the proper procedure to get yourself off the list. We have no intention on keeping people on our list who don't want to be there.

Best of luck to you!

Sincerely,

Denise Taylor
SiteSell Answers

Hi Jents

I responded to your complaint on another thread. You are not opting out properly. Please follow those instructions so that you can stop getting our weekly ezine.

@Piglet-to-Bacon - Ken Evoy is one of the most transparent and available executives anywhere, but he can't possibly field every single question or single-hand every customer issue, although I'm sure he wishes he could. No executive could. Support is doing the job they are there for.

Hope this helps!

Sincerely,

Denise Taylor
SiteSell Answers

Sitesell, sitesell.com, SBI, Site Build It (whatever they choose to called): I know this industry well and this is a masked scam. Masked in that it is legal, and only morally a scam (happy to expand on this).

Regardless, it is blatant SPAM, on the internet and in your inbox. For three years they have directly spammed my personal inbox from @sitesell.com emails. Every single time I replied with "UNSUBSCRIBE" as they claimed this removed you from their list. I also sent direct emails explaining that I did this several times and am still being spammed. It continues to this day. I have NO respect for SBI/sitesell as they have none for me.

Please, try to find their illustrious accreditation on BBB.org. I went there to file a complaint against them and they are either not registered, or are very well-hidden.

Signed up for their 30 day trial with a money back guarantee. According to the receipt they sent me, a statement found more than 4 pages deep, they stated:

2) CAD $294.76 -- we have successfully processed your credit card for CAD $294.76, which is the Canadian dollar equivalent of the American Dollar Price quoted on the Web site... US$299.

...but when checking my credit card statement, I had been charged $305.20.

That was only the first and a minor problem/scam. The larger one was that they have so far not acknowledged my request for my money back under they 30-day money back guarantee... I have made 5 requests over the last month with no success. Next of course I will contact my bank. I am posting this so that you can all save the time and trouble I had to go through to get my money back...

Most if not all of the information they charge you over $300 for can be obtained at no cost online at many locations. I recommend you stay away from these people which will save you your hard earned money.

Sitesell, sitesell.com, SBI, Site Build It (whatever they choose to called): I know this industry well and this is a masked scam. Masked in that it is legal, and only morally a scam (happy to expand on this).

Regardless, it is blatant SPAM, on the internet and in your inbox. For three years they have directly spammed my personal inbox from @sitesell.com emails. Every single time I replied with "UNSUBSCRIBE" as they claimed this removed you from their list. I also sent direct emails explaining that I did this several times and am still being spammed. It continues to this day. I have NO respect for SBI/sitesell as they have none for me.

Please, try to find their illustrious accreditation on BBB.org. I went there to file a complaint against them and they are either not registered, or are very well-hidden.

They offered me a 90 day trial with full refund option. I requested refund during the 90 days. They emailed me a cancelation confirmation. HOWEVER, they still charged my card the next month and have not yet refunded my money. (they may still do this they have a 5 day policy), however, they should have never charged my card again.

I spoke to one of their reps, Paul. When I tried to resolve this over the phone, he refused and told me I have to email them. I have emailed several times and received no response. Paul got rude. I explained that I am going to have to file a complaint with the BBB. He said "go ahead".

They are obviously in this for their own profit and not to help people. Also, be careful... their software is lacking in many!!! areas.

Hi ssh2

Denise Taylor, from SiteSell Answers here.

I'm sorry to hear you are having problems. I assure you, SiteSell has a stellar reputation and honors its unconditional guarantee. Your situation was quite likely an error.

I cannot determine your exact identity from the post here. However, I have taken the liberty of investigating the matter. I believe we were able to determine who you are from the details you have described. We are handling your matter on an urgent basis.

Since we are posting on a public website and it would be inappropriate to ask you for your private details, please contact support through the email address you used previously if you do not receive a prompt resolution to your situation.

You can provide support with the URL of this post and I can assist them by providing the details of my investigation.

If an error has occurred, we will remedy the situation.

Sincerely,

Denise Taylor
SiteSell Answers