I have made the mistake of working for this company ( off and on ) for almost 2 years now. I was let go the first time because of overtime. I was told it was mandatory that I take the classes in the morning ( an hour drive from my home ) and still work the evening shift ( my salon is an hour and a half from the salon where the classes were held. ) I was ask to come back because the salon was short staffed. It seem my job is to cover the schedule. My manager is covering a number of salons. When they are short staffed I am often sent there to help, but I am not allowed to transfer. I work long hours, often alone with no access to a restroom, food or water. I can not leave the salon unattended during business hours. My finial straw has come realizing that I have worked for free. My manager claimed that she had to redo an entire full head foil. And if that wasn't bad enough... then came the BOGUS customer refund. I gouged his hair with clippers ( on a scissor cut. ) The paper trail leads back to another stylist. So I was written up for botching the haircut and ringing it out to another stylist to cover my tracks. Needless to say... I need to find ANOTHER job. I will be cautioning other stylist to stay away from the Smart Styles in this area.