I apologize for any frustration you are experiencing with Smart Tuition. I would like to discuss your account with you and see if I can assist. I can suggest the best ways to make payments and ways to avoid credit card fees by using your checking or savings account numbers. Please call me to discuss at 866-873-9772.

Sincerely,

Jim Lozano
Director of Parent Experience
Smart Tuition

We are very dissatisfied with this Smart Tuition service. Firstly, it has affected our children as they have been excluded from the classroom due to payment not received. However, we have proof that payment was made using a credit card (American Express) on 1/16/15. The statement even shows it cleared on 1/20/15, however Smart Tuition says they don't see anything - ridiculous! In this world of payment technology Smart Tuition isn't so smart after all as they should be able to AT LEAST see the payment hit their receivables as "pending." Unfortunately, due to the school's exclusion policy, which favors money over education, if payment is not RECEIVED by the due date, then the students are excluded. The best I was told is that maybe Smart Tuition will see it on their systems tomorrow...UNACCEPTABLE. Secondly, the fees associated with this service are egregious. The late fee and credit card surcharges are astronomical! Banks were criticized for charging such high fees, Money Service Businesses are under constant scrutiny for their fee structure - because we, as parents, choose to send our children to a school that REQUIRES the use of Smart Tuition (no other option exists) we are now FORCED to be subject to these fees. This does not seem consumer friendly to me, or to the many others that are also feeling the burden of the high costs. I will also be submitting this complaint to the CFPB.