Dear Customer Service,
Arrived at 2:40, ask for price of demi color $44.95, advised 20 min. wait, no problem, stylist started on my hair at 3:10. At 6:30 I was finally done. In the 3 1/2 hours I was in your shop, I received one demi color, no cut or blow dry. The stylist put the color on my hair, and all around my hairline on my forehead and temples I was full of color, she did not even take a towel to wipe it off, she finally washed and rinsed my hair so fast it felt like my hair was hardly under the water, I questioned her as to if that was enough to wash out color... she assured me she knew what she was doing. She tried to brush my hair out and it was full of tangles, she did not put any tangle spray or anything in my hair, she just kept pulling at it with the brush. I thought I was going to die from the pain and she said you must have a sensitve scalp. I rubbed my head to ease the burn of the brushing and my hand and fingers were covered in hair color. The ah-huh moment, the brush wouldnt go through my hair because it was full of color. Cant wait much longer have to go to Church and husband has the kids and has to fly out for job. Must get home asap. Get to register, hair dripping wet, color all over my hands and fingers, shirt wet...man this is aweful, tell myself will wash color out quickly when I get home. Its 6:30 they have to get go. Stylist says that bill is $84.95? What did something get lost in translation? She said she had to use extra tube of color x 2, other sylist comes over they review charges and then they adjust to $64.95, they ring my american express, I sign and then they say something is wrong with their register, they have me come back when I am half way out the door, re-ring my amercian express and I am finally on my way, wet hair and all. Get home wash my hair and dry it (yes will be late for church) but something else, my hair is RED at the rootline and doesnt match. Horrible service, surely to gouge innocent folks to bolster their commission. I will never return!!!

Never had your hair colored have you?