I purchased a CE 3.0 supposedly 2012 elliptical which broke down on first go. Have been trying for last 2 weeks to talk to service dept and after waiting for literally hours on the phone for days on end, was able to reach somebody (Doug & Tyra) each of whom repeatedly promised prompt service and said that they will contact me within 48 hours then 72 hours then next day but nobody has ever called. One local subcontractor called one day who was immensely rude and simply told me to call Smooth service dept to check if 'parts ' had been shipped yet and then contact him. I asked him how would they know what parts to send if nobody bothered to inspect the machine yet, he said it was not his problem and he will not pursue it further. This disgusting 3rd world operation called Smooth Fitness is run out of a basement in the boondocks and real scammers and swindlers run it. Reported both to BBB, local newspaper Virginia Pilot and the new Govt Consumer Protection Agency. Reporting to local Fitness/Gym Association as well as well as my homeowners association which runs a big fitness center in our country club. Placing the machine in my front yard with the company name on it with the word 'SUX'.