I had the same problem at strathpine snap fitness. 6Months after, in writting i cancelled my membership i was still having money taken out of my account! I rang to sort out the problem, i spoke to the manager, he asked if i would like to use up the credit over the next 6months. i told him i couldnt as i was expecting my second child and was having alot of sickness. he said he could put a note on my account so that 6-8 months after i had my baby i could come back if i decided. OK that was fine i thought. 8 months later i rang to say that it wasnt possible as i would have no one to watch bub while i went and was wondering if they could just give me the money back intstead. WELL they told me that was too long ago and that manager no longer worked there and they had no record of any of this!! Very annoyed and im not sure what to do its nearly $200 they owe me. but im going to keep at it. this should never have happened.

I was contacted and asked if I wanted to continue my membership, I said no and gave adequate reason and the lady told me nicely that she would handle that for me so I naturally assumed that is the last I would hear of that.
A few months later I realise that money is still being taken out of my account. I try and ring up the gym (to no avail [as usual]) then finally contact them and tell them the problem, only then do they tell me that I need to contact them in writing to cancel my membership. Then, the next week money is still being taken out of my account, I ring up and ask why to be told there is a 30 day cancellation charge? I'm not even sure the name of the charge it is so outrageous, basically they keep taking money off you for 30 days once your membership is canceled. When I tell the lady that I think she is running a bad business she proceeds to slam the phone in my ear, I ring up again so I can explain why I am so frustrated and she rants about something rather and ends up hanging up on me again. Then she turns her phone off.

I agree with you. I just cancelled my membership at New Farm. Very bad service. My original membership was at Chermside and without my permission, they transferred my membership at New Farm, without informing me, just disabled my swipe card. When i decided to cancel, it took me 2 emails, 2 phone calls and sms-es to finally get back to me after 3 days. Even after one month cancellation, they still took my money yesterday. I called the manager, emailed to him and no reply. Sent sms and he said he'll get back when he gets the chance. These manager and instructors spend hours in the gym training with his friends and use up the space and that is the main reason they work there, just to use the facilities so they can buff up and look good. Arrogant and useless when it comes to customer care. I will report to Office of Fair Trading soon.