Purchased an oven and cooktop on the 03/02/2012 expecting delivery within ten days. Goods didn't show. Phoned Solar Energy Store asking about the delivery and was immediately put on hold and no-one got back to me. Hung up and had this repeated numerous times. Eventually I got to speak to someone who said there was no record of the sale. I informed this person that there was a record of the transaction at my bank with BULK IMPORTS & EXPORTS PTY LIMITED: ACN-131 768 084 ABN-74 131 768 084 who I am assuming is one of their many masked business names. Anyway after many many more calls they eventually sent the goods to me on the 23/02/2012 and they arrived about four days later and what do you know the oven is DAMAGED. The courier accepted no responsibility and neither did Solar Energy Store. It's now 21/03/2012 and I am on the phone almost everyday to Fair Trading NSW or Solar Energy Trading. Solar Energy Trading told me if I send the damaged oven back they will assess it from there. I am doing this only because I need the oven urgently. THEY ARE AS DODGEY AS DODGEY COMES!!! IT WILL GO LEGAL I THINK.
Their call centre operators need to be taken out the back and beaten with a stick...rude arrogant bunch of idiots...I am in the process of lodging a complaint with the Consumer, Trader and Tenancy Tribunal. Their website is www.cttt.nsw.gov.au if you need it. There is a small fee of around $35 or $5 if you have a consession/ health card.

Lea from Fair Trading NSW has been very helpful in trying to get this sorted for me...her contact is 0255253400