I've seen the Sonobello ads for years and even considered using their services until I saw their recent ads offering "exclusive employee only pricing" to everyone. It can't possibly be exclusive if it's available to any fool who walks in. This is such an obvious lie, or at best a blatant attempt at deception, that I had to question everything they claim. That led me to a google search, which confirmed the worst of my suspicions. With so many undeniable cases of price gouging and malpractice, I'm amazed that this company is allowed to continue conducting business as usual.

Discriminatory customer service

I just spent 4 hours of my only day off, calling Sonobello to make an appointment then driving 50 miles to get there only to find two Caucasian females at the front desk telling me my appointment may need to be rescheduled after asking my name and hearing the response "Maria". The original appointment was scheduled for 12:30 but upon my arrival of 12:38 I was informed there was another client coming in and my appointment may need to be rescheduled. Hesitantly the receptionist at the front provided me with the documentation to fill out. I was finished within a 5 minute period. Approximately 10 minutes later the receptionist and clinic manager called my name; now approximately 12:53. The office manager stated "my next appointment is in the parking lot" I will need to reschedule your appointment or I can see you later this afternoon. I questioned if the appointments were every 15 minutes, the front desk manager stated appointments were scheduled every half hour. According to the email received from the call center appointments my appointment was scheduled for one hour starting at 12:30 that would mean the next appointment would have been scheduled for 1:30. I explained to the manager that I had driven from across town to get there she stated "that is why we ask our clients to be here 10 minutes earlier" I explained that my email did not say anything about a ten minute process prior to the appointment (email below). After leaving the clinic and feeling lack of empathy and professionalism from the staff I called the 1800 number to inquire about a manager, the call center routed my call back to the same Sonobello office, to the same manager that did not want to see me. During our conversation I explained that the staff was extremely unprofessional her response "I am sorry you feel that way" Knowing that there is an abundance of Liposuction providers in the Phoenix area there will certainly be no issues finding an office that will treat me in a dignified professional manner. I am glad this occurred before my procedure, if the office staff behaves this way it is uncertain how follow up treatment would be handled. I am extremely sadden this type of treatment continues to take place in the lives of minorities.

Sincerely,

Maria

Maria It was a pleasure speaking with you today. We are delighted to have you reserved to meet with us to discuss how Sono Bello can help you get the body you've always wanted. With over 60 board certified plastic surgeons who specialize solely in body contouring, Sono Bello physicians have the experience and specialization that truly sets us apart. It's because of this specialization and experience that we have removed stubborn unwanted fat from over 65,000 women and men nationwide, and helped reshape their bodies and their lives. And we look forward to discussing how we can do the same for you. As we discussed, the journey starts with a free, private, no-obligation body consultation. During this time, we discuss your goals and work with you to develop a custom-tailored, body contouring solution that will help you achieve them. Our free consultations for the most part are now booking several weeks out. So if you need to reschedule, please allow 24-hours notice so we may release the time to our waiting list. 1.800.511.6880 Your consultation details are:

DATE: Saturday, July 16th at 12:30pm CENTER LOCATION: Sono Bello, Greater Phoenix Area 9377 East Bell Road, Suite 155 Scottsdale, AZ 85260 CLINIC PHONE & HOURS: 480.513.2244 | Monday – Saturday, 9AM – 6PM, or by appointment
If you have any questions prior to your appointment, feel free to call anytime.

We thank you once again and look forward to seeing you. It's your life. Live it Beautifully.® All the best, Alyssa Due to our limited availability, we appreciate a 24 hour notice if you need to reschedule. If you have any questions prior to your appointment, please feel free to call anytime. 101 West/