I am very disgusted on how i found out recently that the first phone Asurion sent me as a replacement was defective, the microphone did not work. My original request for the replacement was June/July 2013, I did not recv the phone until September, after waiting all that time for it found out it was defective. So I immediately contacted them back to inform them of the defective phone they sent. At no point was I ever informed that they counted this as my first replacement. The sent another to replace this defective one, this one has recently completely died, tried everything to get it up and running, phone sony, and a tech tried helping me over the phone. He assisted me more in less then 1/2 hr then Bell or Asurion. What the two companies did for 2 1/2 hrs was to pass me back and fourth between the two. My first call, I started speaking to a rep who did the usual confirming I was authorized, confirmed that and began disguises the situation, when he found he was not qualified to help me further he put me through to a supervisor. the supervisor goes over the verifying once again, only for whatever reason found i was not authorized to further discuss this with me. I explained I signed the contract how can I not be? sorry you are not listed, you'll have to call Bell this is where the info comes from. So I do, and call back the next day spoke to Jamie (rep), then she tranferred me to supervisor Stephanie, stephanie states i see how much hassle you've been through with this I'll speak to Bell I'm sure they'll be able to help you, so she transfers me there. My bottom line is I have had one replacement! Not two which unqualifies me for a replacement! Have the CEO read this message, he/she seems to be the only people who will be able to actually rectify this situation! I would like that the CEO and board members be made aware of this upon receipt. The records clearly show I've only had one replacement. A defective phone sent from Asurion is null and void and needs to be taken off my account as a replacement. No one up to now has offered that. As I mentioned to reps at Bell & Asurion I will be making a complaint to Insurance Corp overseeing Asurion, Better Business Bureau, media. the # related to this complaint is 778 350 3209. My name is Sandra Glendale. I look forward to this matter being taking care of immediately. It is pretty obvious that this is wrong on Asurion's end to count a defective phone sent by Asurion as first replacement! Please make sure to send this message to CEO and Board of Directors to review!