HA - Having problems meeting my bills I was consistently late paying my gas bill in the winter when the furnace was running but I always paid. I received a letter indicating that I needed to pay a $300.00 deposit to continue service even though they always got their money. I called and of course was met with the typical customer service, mentioned in other posts, and was informed that there was nothing that could be done. So at that moment on the phone I told the guy that I'd like to to discontinue my service as of that moment which left the customer service rep. speechless. He questioned my decision and pointed asked if I was aware of whatt appliances in my house required gas. I informed him that I refused to do business with a company that treated their customers in such a way. Again he questioned my decision at which point I informed him that if the gas service to my house was not turned off the following day that I would be contacting the attorney generals office and then I asked for his first and last name. This was followed by silence and then a quick transfer to a supervisor what was ready to make a deal on the deposit and allow $50.00 payments over 6 months, which would have kept me as a customer if we could have started there in the first place. I refused and asked for my service to be shut off which the supervisor began scheduling. The supervisor asked how I was going to heat my house and water which I explained that I was going to replace the current appliances with electric. He questioned the reasoning due to the initial cost to which I replied, "at least I won't being doing business with your company. My gas was shut off the following day. The following week I called southwest gas and asked which part of the gas line I was responsible for if a leak were to occur the customer service rep indicating all lines from the meter to the house were my responsibility and the other side of the meter was theirs. I then instructed the customer service rep. that I was not a customer and required that they remove their equipment from my property or they would need to sign a lease for storage. Yep, off to the supervisor again, I explained that the gas meter sat at the back of my house and was in the way of a remodel I was planning and they needed to move it to the easement or remove it all together. A few days later a crew showed up had to dig a hole out next to the street to shut off the gas and cap it and they removed the meter. By the way, my electric bill is less than whatt I used to pay for gas and electric combined and have easily recovered the cost of the hot-water heater and currently recovering the cost of the heat pump I installed. HA!