I believe that Southwestvacations.com needs to be investigated. I used
their website to click on "Disney Deals." I decided to "build my own
vacation" so that I could reserve a "Good Neighbor" hotel. I selected
air, and then hotel. When my hotel offer appeared, I received a Disney
option to purchase 2 day hopper tickets for a discount. I selected
this option. I selected car rental as well. As my vacation is nearly
approaching, I called Southwest as well as Southwest Vacations to
inquire about my hopper tickets. They looked at my purchase and told
me I made a mistake and did not purchase through
southwestvacations.com. I "Purchased" through Southwest instead.
Therefore I do not qualify for the Hopper tickets. I tried to tell
"Customer Care (Ha Ha) that I did purchase the tickets through
southwestvacations.com. I was given the runaround and Gaslighted by customer care. They insisted I only thought that I purchased the
Southwest Package. Since I received 3 separate confirmation emails
rather than one-- I do not qualify and did it wrong. I did purchase
this package correctly. However I think that Southwest is scamming us.
Think about it: It is a bad economy. Draw people in on a deal. And
then when they call confused about the missing offer they insist that
the customer screwed up. I am an intelligent individual. I have a
Master degree plus 45. I know exactly how I ordered. "Customer Care"
is wonderful at gaslighting and making the consumer think that s/he isignorant. I know I purchased correctly and selected the Disney package option. If one de-selected Disney tickets, you would get a warning sign stating that this is a Disney Offer and the price will change if you cancel the Disney tickets. HMMMMM... Dummy proof yet I "messed up." Something is fishy. Kind of like how 5/3 got sued for overdraft fees. I wonder if I.T. found a way to re-direct orders to make it look like the consumer ordered incorrectly to cover it all up.

The absolute worst in customer service.