hi

i have been dealing with Spec Savers in St Georges Mall and all was well and good with service , until i went to pick up my specs.

only to find out i have been given the incorrect quote concerning what i required. i made it clear as to the requirements for my lenses and this has not been met and i am now told that i need to pay further for the correct lenses which i had initially ordered.

i am told that the quote was given for what i have received , yet it is not what i was told i would be getting and then the cheek of the acting manager to tell me , do not worry we will just refund what you paid. what kind of customer service is this , clearly unable to deal with her roll , i had to then be assist by a consultant. so they have charged my medical aid and it is fine for the issue to be resolved by paying back the money i have paid in.

this is pathetic service and i have dealt with Spec Savers in Durban and received the best service and yet come to Cape Town and get treated in this manner and i am now with out the specs that i have ordered and this is not how business is done


regards
Hamish Gordon

Just 2 weeks ago i turned 19, now i booked a eye test last week because a letter came though saying about my old eye test that i should get another because its been 2 years.

so i called up the branch i was at, which is ilfords one, the woman over the phone asked for my details and my age, i told her im 19 and all of the details she needed, she then said it wouldnt be free unless i am in education, i said "yes i am in education ill bring my new letter of acceptance", she said its fine.

comes to 17th now, i got to the store after having a hour drive back home from a wedding of a family member, which i wanted to stay longer with my cosins so i can stay the week there, as soon as i got there they told me i cant have it, and i have to pay for it, i asked the reason why because i was told that all i needed was my acceptance letter, they asked the manager of the store and he denied me my eye test, fair enough i though, they dont get paid for it by NHS and i need some sort of cefitcate, so they said they will do it if i pay for it, i told them they wasted my time completely, made me rush home from almost 30 miles journey which was 1 hour just to tell me to f-k off home, i would of have to go all the way home, bring my credit card which i left there, and come back just for them to onces again, tell me to f-k off lol, because i would have to book another eye test on another day.

Now, what you think of that? to me ill rather just go someplace else then waste my time with that branch, since they so enjoy pratical jokes, they did the same stunt almost 2 years ago with me, didnt bother booking a eye test back then haha!

Specsavers were wrong you are still 19 and in full time education. It is only when you turn 20 that you will need an HC1 that is if you still are in full time education.
Also it is unlawful to be turned away for an eyetest, or dental treatment etc if you did not have appropriate proof. If you feel bitterly you should complain to AOP or GOC