Submit a Complaint

Stamps.com

United States

Consumer complaints and reviews about Stamps.com

User Send email
 
Mar 31, 2012

Don't waste your money!

Do you believe that it is a waste of money to be billed $15.99 per month from an on-line business in exchange for no products, no service? Do you believe that an on-line business should be able to charge $15.99 for a "subscription" that gives a person an "opportunity" to print stamps on-line even if the unwilling customer tells them that they do NOT want to print stamps on-line?

What do you think about a business who refuses to cancel this "subscription" even after the unwilling customer explains that inadvertently they signed up with them thinking they were signing up with the United States Postal Service for a package pick up? What do you think about a business that will agree to cancel this monthly "subscription" ONLY if the victim agrees to an additional monthly service charge of $15.99...so this business receives a minimum of $31.98 in exchange for nothing... or as I asked them, "You gave me what in return? Air?"

What do you think about a business that keeps charging $15.99 per month, even after they were told both by the victim and by the victim's credit card company that the transaction is disputed? What would you say if I told you that this on-line business is a vendor of the U.S. Postal Service?

Here's what I say: "Don't Waste Your Money."

In my opinion, the experience I had with Stamps.com was a total waste of my time and money at best, and perhaps fraudulent. I feel I was deceived and victimized.

I question why the U.S. Postal Service allows this type of activity from one of their vendors. Perhaps this company known as STAMPS.COM offers a legitimate service to the U.S. Postal Service, perhaps the U.S. Postal Service receives something of value in return from their collaboration, perhaps the U.S. Postal Service receives a percentage of each $15.99; but for many unsuspecting victims, like me, STAMPS.COM offers nothing but deceit and aggravation.

I question why month after month, I continue to see charges from Stamps.com even after my first cancellation call in February. Each month, I am forced to contact my credit company, dispute the charge, fill out paperwork, and have the charge reversed. The next month the charge appears once again. I question how many others have been victimized the same way I was victimized. I question how many victims are even aware that they are being scammed by this business. The charge appears on the credit card as stamps.com. If a person is not careful, they would see stamps and think it was a charge from the post office.

I question Stamps.com's AA rating with the Better Business Bureau, even though Stamps.com has over 1,200 issued complaints. I question how many people don't bother to complain. It's time consuming. After all it's only $15.99 per month. Maybe a more thorough investigation would get the Better Business Bureau to take a closer look at Stamps.com. Even Enron had a good rating before an investigation revealed the truth to the public.

Perhaps one or two of the items above will raise a red flag with you. Perhaps your viewing audience should know about the scam so that they don't waste their money.
User925805 Send email
 
Mar 31, 2012

Don't waste your money!

After having been a Customer Care rep for SDC in the past and reading the above comments, it makes me laugh at how stupid you all are. Anyone with half a brain who goes through registration will understand what they are signing up for and we make it VERY clear on our website different pricing plan options and what the charges were for. We even have a paragraph for you to read before you enter your CC info into our website as to why we need it. Then, one has to agree to the terms and conditions wit hthe very first condition being Pricing and Plans and then if you still were idiotic enough to continue without knowing there were going to be charges, we send out a welcome email informing you of the promotion you signed up for and the Monthly Charge you will be billed if you decide not to call and cancel within your 4 Week no Risk trial. If you were not aware there was a charge we provide our phone number AND our hours of operation. Our customer care team has won multiple awards and national recognition for the quality of customer service provided. SDC is anything but a scam if anyone does any type of research or spends 5 minutes browsing our website. You all are just part of America's dumbest, maybe even the world's dumbest, if you were not aware of what you were signing up for and still decided you should enter ALL of your personal information into our site and not expect any charges as if we just aksed that stuff for kicks and giggles. Grow Up idiots.
Dominic Send email
 
Mar 10, 2012

Scam and lies

I had no idea I was being charged a monthly fee for what I thought was some freebie information from Stamps.com. It was a year before I noticed a 17.99 charge on my card. I called to cancel and the rep asked if I ever got the 'free' scale. I said no and she said she would send it and then cancel. the scale only works with Stamps.com software. How ignorant is that? She did not cancel and I have now been charged 3 more months, which I have challenged through american express. If people like this only knew what 17.99 means to me. It is medicine and groceries. Where has integrity gone? I too am interested in a class action suit.
Yongw Send email
 
Mar 10, 2012

Scam and lies

I was lazy to go out to buy stamps one day and tried to sign in stamps.com. at nowhere they told me I needed to pay 15.99 monthly fee. So I signed in, but never used their service as after they mailed some studff to me, I got teh styamps already. then I looked at my credit card for this month, they charged me again, I thought man, what's going on and I called them but they refused to refund me. Is there any way I can get my money back? or it's a tuition paied forteh lessopn?
Thanks
Yong

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username