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StoneDine, dba Brand Developers USA, LTD

United States

Consumer complaints and reviews about StoneDine, dba Brand Developers USA, LTD

Chef J Send email
 
Mar 15, 2012

StoneDine Cookware

On the stonedine website under the "free gifts" it clearly has the full price .299.97 plus shipping.
It also states for 9 additional payments of 29.97 so you can't really get mad if you misread the ad.
Homemaker2345 Send email
 
Mar 14, 2012

StoneDine Cookware

I did purchase the pans and paid for them, they are great pans and i love them. My complaint is one of the pans had scratches on the bottom and paying this much for the pans and a warranty on them, I returned the pan--after contacting them and them telling me they would replace the pan---that was the first of October, 2011. They received the pan back on 10-13-11. I have called every 2 weeks since 10-13-11 and have been told the pan is on back order and I will get it in 7 to 10 days. As of today, 3/14/12, I have not received my pan and have reported them to every agency that the attorney general gave me addresses for. So great pans, but don't ever return one for the warranty! Hopefully one of these agencies can get my pan back for me.
Amelia Dodoson Send email
 
Mar 12, 2012

StoneDine Cookware

I absolutely loved my stone dine frying pan until the handle came off. I contacted the company via phone on 11/11/11 and was told that a new handle would be sent to me. I did not hear from them again until I contacted them the middle of January of this year. They said the handle was on back order and I should receive it by the1st or 2nd week of February. It is now March 13th and I have heard nor received nothing. No e-mails, phone calls or snail mail. Zilch, zero nothing!!! I am going to contact them again and see if I can get the name of the CEO and contact him or her. A company with this kind of customer service or lack thereof will not last long!
Amelia Dodoson Send email
 
Mar 12, 2012

StoneDine Cookware

My complaint is that I love the stonedine frying pan that I bought last year as far as the pan itself, however, the handle has come off and will not stayed screwed in. I contacted the company on October l1, 2011 and was told they would ship out a new handle to me. It is now March l3, 2012 and I have heard nothing from them other than when I contacted them in January and they told me the handle was on back .order. No e-mails, phone calls or snail mail from them. It is too bad because I like the pan so much I was considering buying the whole set but now I will purchase nothing from them. A company with customer service this poor will not stay in business. I am in the process of trying to find out the name of their CEO and contacting him or her to see if I will have any luck resolving my problem.
Merly66 Send email
 
Feb 27, 2012

StoneDine Cookware

Having read all the previous comments, I am still undecided about buying stonedine cookware. I do like the look of it and around $300 is not a huge amount to pay if the set really does what they say. I will be doing some more research before I buy. I do have some stainless steel pots that I bought over 20 years ago, they are still going strong and cost me around $400 for the set. Can't remember which company, but I'm pretty sure they were made in Germany.

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