WHERE DO I START 6/25/2018 MY DATA WAS GONE MY MINS DONT RUN OUT TILL 6/29/2018. SO I CALL STRAGHT TALK, AT 3.00 PM AND THE FIRST PERSON FIXED MY DATA, THEN I LOOK ONLINE AND IT SAID NOT FOUND, I CALLED AGAIN AND THE 2 PERSON UPGRADED SAID IT SHOULD WORK, NOT EVEN, SHE PUT ME TO A 3 PERSON, 16 PERSONS LATER, THEY TOOK MY POINTS. THIS IS THE 2 TIME THEY TOOK MY POINTS. THEY HAD ME ON THE PHONE FOR 4 HOURS, AND DONT KNOW WHERE MY POINTS WENT. SOMETHING NEEDS TO BE DONE. I SHOULDN'T HAVE TO KEEP LOOSEING PONITS.