On February 1, 2023 I noticed my phone service was not working-no phone calls/emails/texts in or out going. I always pay on auto-pay. I did not know that Straight Talk was now Verizon, never received an email. I went to my account to make sure the bill was being paid and a pop up box appeared when I signed into my account. In the pop box it says:

Great news! Straight Talk is now part of the Verizon family.
You can start enjoying the Verizon network with the FREE Verizon compatible phone we have for you!

To get your FREE Verizon Phone, click here. Then, enter your phone number. If you have any questions, please call us at 1-866-667-6437. California residents call 1-888-899-8789.

Nowhere in the pop up does it say this offer expires.

I called the number and they went through the whole application of getting me a new phone and the customer service rep kept trying to send me a verification code, I asked how can you send me a verification code to my phone if the phone is not making or receiving calls/emails/texts. He asked me for an email address and sent the code to my email. I gave him the code back and he told me he put the order in and would send me an email. I would receive my phone in 7 to 10 days. On February 13, 2023, I realized it had been more than 10 days so I called Straight Talk back and asked them to check on my order only to be told that the order never went through and that the offer was over and I would have to buy a phone.

I asked why would I have to buy a phone when it was Straight Talks error. They should have called/emailed me and let me know that there was a problem. I was on the phone most of the day and talk to 7 representatives and they all told me that they could not do anything about it and that I would have to buy a phone. I also asked them there full names and they told me they could not give me that information ONLY there first name. I asked what if there are 10 people in the company with the same name, only then was I offered there ID number.

I asked to speak to a manager, they could not transfer me to a manager, I would have to call back or they could arrange a call back for me. I did this several times and three times they did not call me back. This issue is unresolved. I will not pay for another phone ESPECIALLY since this was Straight Talk's error in not communicating this information to me. If I had known the offer expired I would have definitely called them back. Customer Service for this company is terrible. I was given a total run around. No answers and no help. I WILL NOT purchase a new phone. If this cannot be resolved in a timely matter, I will put in letters of complaint also to the Public Service Commission as well as the Better Business Bureau. Then despite being a Straight Talk customer for many years, I will cancel my account.

I've been a loyal customer with straight talk for 5 years . My straight talk brand phone was working perfectly fine when they told me that I should put a new sim in my phone , so I did..it didn't work .. they told me that I needed another one , so I went another 4 days with out a phone ... I go out and buy a byop kit bc I lost my job due to not being able to be on call bc I didn't have a phone , they send me a new one swearing that this one will work .. well it doesn't. Sour now I am out a phone again. They tell me their sending me an attempt sim card bc I have an attempt phone I can use . Was supposed to be here today and of course it isn't and they say it just got shipped today . I'm so disappointed with straighttalk it's not even funny . I can't wait for my service to be up and I can switch my provider !!!

Had an issue with my previous phone not liking a gas station bought charging cord. It melted my usb port off the base of the phone. Shame on me. Ordered a new phone on Friday 6/23/17 at around 7:30 pm, paid for overnight delivery for an additional cost. Seeing as it was a Friday, I figured they may not get the package out until the following Monday even though nowhere on the order page did it say anything of the sort. Right away I received a verification of order in my email. Soon after that I received another email stating that I would soon expect another email with a shipment verification. I still have not. On Monday I called to inquire. After 45 minutes, the guy on the other end swore to me the package would be on my doorstep when I got home. It wasn't. Tuesday morning I still have not received an email. Once again I called and spent another 45 minutes on the phone. By the end of that conversation, I was once again promised that the package would be on my doorstep by 4:00 pm. I returned home from work and low and behold, no package but, I did get an email with a tracking number. I called FedEx with a tracking number. I was told the package was in Indiana, they put a sticker on it and apparently stuck it on a shelf (I live in NY btw). So, I called straight talk again. Spent another 45 minutes on the phone and tried to cancelled my order for a refund. I'm told they cannot issue a refund until the package is returned. They still have it !!! Tomorrow I go on vacation. Without a phone! Isn't that the best way to travel? To top it off, the woman on the other end of the phone refused to hang up. I hung up, my wife went to use our house phone and the woman was still there, laughing and saying "you don't know how to hang up the phone?". Thank you Straight talk. You have lost a customer of 6+ years who has sent a lot of people your way. A lot of people. I will never again recommend anyone to consider you again and absolutely promise to share this experience with anyone and everyone where the conversation of cell phones comes up. Your employees have no knowledge of who pays their salaries. Today is Tuesday 6/27/17 and they have my phone and my money. Shame on you straight talk <,!,,