Since we have had this phone i have tried to access WiFi. Do u have to have an app to do this from the playstore? How do u find the password if needed? This is the only phone we have. Serial # 609CYEA0546076. Ernest Lower - name. Cell # 865-308-0029.

They messed up my SIM card and then put 1 day on the phone but phone was not in their system so could not add new minutes. They took off the day they gave me and when got the New SIM card they wanted to get attitude over the 1 day. Man refused to let me speak to his supervisor for like 15 minutes and then the Supervisor got a attitude. I call the better business bureau to file complaint and FCC too. I am a paying customer and the customer is ALWAYS right.
They gave me the 1 day after 2 hours on the phone and me telling them was calling corporate office.

They messed up my SIM card and then put 1 day on the phone but phone was not in their system so could not add new minutes. They took off the day they gave me and when got the New SIM card they wanted to get attitude over the 1 day. Man refused to let me speak to his supervisor for like 15 minutes and then the Supervisor got a attitude. I call the better business bureau to file complaint and FCC too. I am a paying customer and the customer is ALWAYS right.
They gave me the 1 day after 2 hours on the phone and me telling them was calling corporate office.

Switched from Sprint to Striaght Talk for lower price. Wish i stayed with sprint.
Had a horrible first experince with ST. First guy was hard to understand and spoke very low. Then fused at me for not having my information handy, which i thought i did. I had bought my phone from a craigslist seller and needed it activated to my info. this took forever because they read off a script, no one was listening to what the issue was, got transfer 4 times, repeated my info over 10times. after taking my credit card info and waiting 2days for activation i called back only to find out that they did not send the request through. I finaily got the phone activated once they got a clue that they had to deactivate it out of the sellers name and into mine of course this took over an hour with the lady asking me the same questions over and over again through the process. She kept asking me for passwords and account infor after i repeatedly told her that i dont have one, its in the seller name and needs to be changed to mine. basicly:
Great price for everything
Horrible problem solving skills
Some mean customer service people
Galaxy phone acts crazy from time to time. Goes haywire on charger.
The Sprint tech was better help with my ST phone than the ST customer service.
When i get back to my higher pay, im dashing back to sprint.

Hi Frank50,

This is Patricia from Straight Talk. I read your post and noticed your complaint about our exchange policy. I am sorry for the wrong information that was given to you. I can help you get this resolved right away. Just send us an email at [email protected] with your name, contact information and your cellphone number/serial number of your phone. Please also copy and paste your comments from the blog and include it in your email. Thank you.

I purchased a Straight Talk phone through Walmart. I didn't realize it was defective until I was past the Walmart return time for phones, so I called Straight Talk. After explaining to the person that answered I was transferred to technical support. The person there talked me through a couple of things and then told me a phone would be shipped to me. When it arrived I was to call back and I would be walked through transfer of the files and phone number. Two days later a mailer arrived with instructions to send back the phone so a replacement could be provided. As it turns out this is Straight Talk policy. The tech support person told me wrong, but his bad info triggered a month of emails and phone calls back and forth. Each time Straight Talk contacted me they promised to help, but NEVER did anybody do any thing to help. I also got three different stories about what would happen when I shipped the phone. I would recommend that you run away from any phone deal that says Straight Talk, Trac Phone, or Net 10. They are all owned by the same company.

Bought a ST Samsung Galaxy SCH-M828 w/Android OS. Battery overheats during recharge & stops communicating with OS, hence error msg that 'battery is not correct' or similar. Was able to return phone to Walmart as hadn't had it for more than the 14 day return policy. Walmart gave me exact phone as replacement, and had same problem, but ignored it and phone eventually settled down. ST was worthless in attempting to correct this problem. Referred me to Samsung, who explained the issue, but bad on Samsung, they know about this battery issue but do nothing about it.

Now, ref. ST. I have never in the 65 years I've breathed air on planet Earth experienced such horrible cust. svc in my lifetime. As former military, I have no problem understanding the 'outsourced' cultures that populate their cust svc centers, BUT - they are uneducated, can only follow a script, and believe that continuing to state, "I apologize" will in some mysterious manner assuage the degree of anger any caller may have in dealing with them. All they can do is escalate the call to a supposed higher level of service, which is simply a higher level of incompetence. I have demanded a number of times to speak to their Corporate HQ in Florida and was given the number. You guessed it...the same outsourced culture, but supposedly in Florida. I was told outright by their Management that they were aware of the Cust Svc issues and were working to correct them. Not from where I sit, they aren't.
1) On 'Auto Refill' but phone svc was turned off anyway. ST Cust Svc Rep, told me he fixed problem. He actually cancelled my service and re-set me with new phone number - all without telling me he did that. Took hours over a period of four days, numerous calls to their Florida HQ demanding my number back, them telling me I had to wait 24 hours (2x), then another manager telling me I had to now wait for 48 hours. I refused any more stalls, and demanded they fix the problem and return my number due to illegal action of their Cust Svc dept. That call resulted in getting my original number back, and they did give me a credit of one week's free service.
2) Set up again for "Auto Refill" - system DID NOT refill my service - so here we go again. Called - was told all OK, service would automatically bill. NO, it didn't. I had to manually pay, then set up the Auto Refill feature myself, and confirmed it was done. Looked it up this morning and did it again - NO Auto Refill. They truly have a screwed up on-line system and that needs to be corrected as well.

Conclusion: The entire concept of ST has merit. Frankly, they offer a better deal out there than any of the big-box phone providers. BUT - ALL OF THEM have outsourced their Cust Svc, to the detriment of their good names. People from other cultures, despite the fact they speak a form of English, do not live in the U.S. and don't have a good grasp of day-do-day culture here and how to deal with us. Moreover, their training is inadequate and woefully incomplete. ST needs to take a hard look at how their Cust Svc department is being managed. My education is in Business and Management... I would personally fire the entire management staff and start over.