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Straight Talk Mobile Hot Spot

United States

Consumer complaints and reviews about Straight Talk Mobile Hot Spot

cwipaulk Send email
 
Apr 23, 2017

Sim Card expiration

After not using my Straight Talk Hot Spot for over six months, the SIM card expired without my knowing it. I bought a $45 data card and when I called to load it, they told me the SIM card was expired, but I could go to WalMart and get one (no you can't), or they would send me one. I am working out of state on a pipeline job and staying in an RV park. I gave Customer No Service the address and they said it would take 2 or 3 business days to get here. After three weeks, and several calls, it is still not here. They use those dumbass idiots overseas for their Customer Service issues. I asked to be transferred to someone in the U.S., but the idiots would not do it. I have a $45 data card that can't be loaded because I can't get a SIM card from these idiots. These companies should stop using foreign countries to handle their customer service issues. They probably pay them $1.25 a day, which is equal to the quality they get. People here need jobs and would certainly do a better job than those foreign idiots. And why does the SIM card expire in the first place? That is a crock of crap!

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