I do not know where Straighttalk has their call centers but my guess is in another country - no I am sure of it. I wrote yesterday that my debit card has been successful in previous auto refills but I constantly have issues with it. I called the call center yesterday (4/28/2017) and spoke with several different reps because their heavy accents I could not understand that. That is what happens when a company takes their business out of the United States for cheaper work. My phone was deactivated and I didn't even know it until about 11am. I tried to make a call and got Straighttalk. I asked for an agent and after several times of telling the automated system I wanted an agent, I got one. She had such a heavy accent that I asked for someone from the United States to speak to me. Well, I did not get one but I got someone that I could understand better. He told me that my credit card/debit card was DENIED. I contacted my bank and they said no denials were on their end. So I called Straighttalk back and asked for a manager. I did get one and he told me the same thing - my debit card is denied and he needs another form of payment. I told him that my bank is willing to get on the phone as a three way conversation to say that my debit card has thousands of dollars in it (checking account). He said that in order to get my phone back up and running I would need a different payment. I was furious at Straighttalk and something just didn't sit right with me. I tried one more time with a 4th representative and she looked into it a bit more and said, "your debit card is NOT declined" but there is a message that you need to go to a retailer to buy a plan. Now does that make sense to anyone?? So I did and my phone magically worked. I realized Straighttalk does not care about it's customers. We are just a number to them and that is why they are rated the lowest among all the carriers. This is the last month that myself, my husband and my son will be using their service. I will be writing on many blog sites to complain about Straighttalk but it doesn't matter to the corporate officers. If they are making money, they are not going to change their customer service - which is awful. Someone needs to look into their BBB record and the pages upon pages of 1 star ratings. Why is nobody doing anything about this? I will continue to write about this on this site until you are sick and tired of reading this. In no way should a good customer (me) have to go to a retail store and buy a card because of some kind of computer glitch. I am going with Google next month. It appears they are new but their customer service is excellent. Someone needs to PLEASE look into Straighttalk's service. It is way below standards and we can't just let them get away with this.

I have been using Straightalk since December 2016 and have had multiple issues with my phone getting shut off because they say my debit card keeps getting declined. I went to my bank - Chase and they are willing to write a notorized letter to Straighttalk to say it is a valid debit card with thousands of dollars in there. I am actively using it but each representative "Gabriel & manager "Vlavia"?? said they cannot use that debit card any longer. WHAT?? If this truly gets to someone from Straight talk, do you not see the 1 star on Consumer Complaints?? Do you just not care?? I worked as a VP of a very large WIRELESS TELECOMMUNICATIONS COMPANY and I do not take this lightly. If I got wind of even one complaint, I would follow up personally but you guys could care less. Your approval rating is tanked and you think that people are still going to stick with you - you will be surprised when one day - the board will make a smart move and sell you to a company that actually cares about their customers. You do NOT care and you lost me and I'm sure many, many others. I stopped reading all the negative responses after 3 full pages of 1 stars and many other pages to go...that would embarrass me as a Corporate Officer. Shame on you! No wonder your employees have no empathy for us customers - they learn from the top down.

Dawn Marie Kruchoski