To Whom It May Concern,

Once again another terrible experience with Stub Hub!

On August 19, 2012, I ordered college football tickets from StubHub. The price for the tickets were extremely inexpensive. After purchasing the tickets, I took it upon myself to call StubHub to verify the authenticity/validity of the tickets the same night I purchased them. I spoke to a customer care specialist named "Hope". I explained my concerns to "Hope" who assured me the tickets were perfectly fine, and that she researched the seller, and confirmed that this seller sells alot of tickets on StubHub and it's quite frequent that they sell tickets well below face value. Once again "Hope" assured me that if there was a problem with the purchase of these tickets, StubHub would purchase replacement tickets at no additional cost to me, no matter what the tickets would cost, and they would be in a comparable seating area at the stadium.

On Sunday, August 26, 2012, I received a telephone call from a StubHub customer care specialist "Matt" who told me they were cancelling my recently purchased tickets, and would be refunding me my money. "Matt" went on to say that the seller accidentally priced the tickets at the wrong price, and that since there was such a large different in price from what I paid, compared to what the prices of tickets selling the the general area where I purchased the tickets, they could not replace them they would only refund me my money! I explained to "Matt" that I had already giving four of the tickets to friends, who reserved hotel rooms, and airline flights, and that if there was something that could be done at least for the four tickets that people had already made travel arrangements, "Matt" said No!

I then spoke to "Matt's" supervisor, who was "Scott". Scott basically said the same exact routine that was previously told to me by "Matt". It's quite obvious the Fan Fair Guarantee that StubHub promotes, only works for their "High Selling Customers, Who Spend Big Bucks With StubHub". I then asked "Scott" for his supervisor's name and he told me he was not allowed to reveal that information to me. I then asked "Scott" for the contact information for the administrative / corporate offices, and he told me he doesn't have that information.

So now I have four friends, who have purchased non-refundable airline tickets, and reserved hotel rooms at the Hard Rock Hotel in Fort Lauderdale for a weekend of college football, that just got cancelled.

StubHub has not done one thing to try to resolve this matter, or help recouping the expenses that have been spent after StubHub's employees assured me that the tickets were good, and that the Fan Fair guarantee would be in place to replace these tickets if something was to go wrong!

I would respectfully request replacement tickets located within the same seating area as the tickets I purchased or better. Your guarantee states that StubHub will purchased and replace the tickets no matter what the price difference is!