We sold hockey tickets on Stubhub and apparently the downloaded file needed to be in a PDF format so instead of contacting us to rectify it we were penalized $423. We contacted Stubhub and they said we agreed to this when we listed the tickets. We had a PDF but when we listed the tickets it prompted for a scan so we thought we were doing it right. We are honest people and feel we were taken advantage of. Will NEVER use them again.

When stubhub will only allow you to enter a barcode (and not upload the pdf), this is because they are partnered with the event. They send your barcodes to venue and the venue issues new barcodes to the buyer.

This can cause you issues!

I had won tickets and sold them on stubhub. When I entered the barcodes I received an error message saying, "there was a glitch, but fear not, the buyer will get the tickets within 24 hours. You're all set." When I later got an email saying I needed to enter the barcodes, I was suspicious that everything was not well so I contact support via chat. She had me upload the pdf to her and assured me everything was find. Later I received a generic email saying they cancelled the order a due to the, "tickets being designated as restricted from resale by the venue. We are looking into having these accepted for the future and we are not yet there at this time."

The tickets say nothing on them to indicate that they are restricted from resale. I provided the pdf and they could have easily provided the pdf to the buyer.

I could have sold the seats on Vivid with no problems since they accept the pdf!

It is great that Stubhub offers buyers a fan guarantee, but they should also support their sellers. They are making 25% off of us!

Bought three tickets to a sporting event at $12 each, and got hit with $17 in service fees! That's 45% of the listed ticket price!! Called StubHub and they could not explain to me how the fees were calculated or on what they were based. The customer service rep just kept saying over and over again: "Yes, we do charge service fees and it is a percentage of the original ticket price." (Dude. I think I figured that out. But service fees in the amount of half of the ticket price seems not only excessive, but totally arbitrary. Smells like the makings of a great class action suit to me.

In the financial world, I have learned that when you hire someone to sell something for you, you will have to pay them a commission. However, when I bought tickets from StubHub, I had to pay an additional $332.00 which means I am being penalized for buying. Never again, scam me once shame on you, scam me twice ain't gonna happen.

I am a full series subscriber to the US Open Tennis championship and sold several tickets on stubhub for the US Open Tennis championship. For one of the sessions - Session 26, I sold them through Last Minute Services(LMS) where in I shipped the paper tickets over to the LMS facility in NY along with several other sessions. I was able to successfully sell the tickets and provide timely response so the buyer got them etc etc.
After about a week, I got an email yesterday saying there was an error with my tickets and the credit card I provided on file is going to be charged the amount I received through sale as well as additional $ 310 without telling the reason behind the two charges. I call the customer service and was shocked to note that it was a fraud from either the buyer or Stubhub and the reason provide to me was there was a scan error with the tickets I provided at the venue. Stubhub tells me that the only way I could prove that I provided the right tickets is to get a scan report from US Open venue and provide to Stubhub. I call US Open ticket office and they let me know right away that the tickets I sold were never scanned at the venue.
That proved the fraud - I do not know how to comprehend this kind of fraud - either the buyer lost the tickets or stubhub never delivered the tickets to the buyer. I got defrauded with these two massive charges just because my creditcard was on file with them. US Open ticket office said their policy is not to provdie scan report though I called about 4 times and stubhub insists me to obtain something that no one ever provides. But US Open ticket office will provide scan results over the telephone when someone provides the barcode. Stubhub could have done this by calling the Venue with the barcode numbers on my tickets to find out if whatever buyer was saying was right or not. Instead the burden to prove is on the Seller- what a fraud scheme - great for making money.
Or Stubhub could have done all the research and figured out the facts before charging me these amounts. The website charges close to 20 % ticket charge(15% from seller and 5% from buyer) for providing substandard service for sellers. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Also their customer service is very rude and the group at LMS is condescending. When asked why Stubhub did not do any research in this regard before charging my card, the response was that they do not have any responsibility and when asked about hefty fee to seller(15%) - they do not provide any service other than website to sell - No customer service for 15 % fee which in some cases amounts to hundreds of dollars.

200 Dollars in fee but no customer service - Total rip off.

Hi Bholta,

I sold several concert tickets on Stubhub.com and had a horrible experience like you. Stubhub DO NOT provide seller protection. We SHOULD all stand up against stubhub and ask our rights back.

Hi Bholta,

I sold several concert tickets on Stubhub and had a horrible experience like you do. Stubhub canceled my orders for no reasons after I shipped the tickets and charged for the replacement tickets for over hundred dollars. Stubhub DO NOT provide seller protection at all. We should stand up against Stubhub to protect our legal rights.