wants to cancel my VIP, as it has taken their company 15 working days to email me my vouchers (which they said they would send out in 10 working days, after i emailed 3 times and phoned and sent text messages and with no responce once i called them after like 4 times the ladies email me my details.

i was running out of time to book my holiday, and the lady that sold me the package, lied to me. i cant use my flight vouchers and accommidation vouchers at same time. Plus i want to go to Cairns and i have to pay an extra sur charge and she never told me this....

and i can't choise where i wish to stay. Only where they say i can!! its total crap!!

The lady that sold me this package never stayed this and i am not happy.

Dear MBluebell regardless of whether you open your email or not you still gave them your credit card details!!! They can legally do what they like with them now providing they are used only to purchase this product you agreed to. Seriously you are stupid and deserve to be ripped off!!!

That's right you have enough time to hide behind bull shit and don;t take the time to talk to the customer only when it suits your company & your pocket so pull your bloody heads in & do something about it

This agent contacted me 5 days ago and I agreed to a package, but they still haven't debited my credit card! Is this because they are waiting for the 10 day cooling off period and the fact that I haven't opened my email with the supposed accommodation vouchers, and therefor can't actually charge me for anything legally until I do. They are very sneaky. Alarm bells everywhere with this company. Dodge blurry pictures on the website are a giveaway. I have never seen a reputable manager sign off with nothing more than "manager". Give us your name, manager, or should I say your real name! To all reading this, alert as many people as you can, that this is a scam.

BS company, using innocent victims to target their friends and family for their own profit and you get nothing in return! Another "pyramid scheme" Accommodation prices are almost DOUBLE what you would pay if you go it alone, they NEVER return calls or emails and obviously make their money when people get sick and tired of dealing with them and don't redeem their flights! Stupid woman that conned me into it over the phone assured me I could use the air tickets without accommodation, when I asked to see something, paperwork etc she couldn't give me anything until I paid for it! STUPID ME!! Warning to others - AVOID SUNSET TRAVEL LIKE THE PLAGUE THAT THEY ARE! Lucky I didn't let her bully me into buying more than ONE pack!!!

Mr Anonymous Manager. When I received your product it was completely different to the one I purchased. I was conned and/or lied to. That is a fact. I also complained well within this overly important 10 day period that you're grasping as your saviour. I too am "somewhat saddened" that you are more "concerned" about the negative statements then what you are in conducting an ethical business. It is very easy to not get bad feedback. Just do the right thing.

To the manager. Don't you realise that your clients have contacted your business many times and haven't received any logical and fair outcome. Fair Trading and comment pages like this is all that's left to share the emmence frustration that your clients feel. Going back to your company is a waste of time. Maybe instead of writing your defensive letters, you could spend some time on resolving the issues. And trying to shift fault by blaming competitors & ex employees shows an underlining guilt. Be professional...don't blame...resolve.

As the Manager of Sunset Travel. I am concerned (and somewhat saddened) to read such statements made on a website like this.

As a fully licensed Travel Agency, it's true that we must comply to the Australian Consumer Law in regards to how we sell our product (Flights and Accommodation) and deal with Complaints.

As a result of our Complete Compliance, we have a very good business relationship with the Justice Department (Office of Fair Trading, Consumer Affairs, ACCC) and its affiliates.

If you are outside your 10 day cooling off period and no longer want your package, under the Law Sunset Travel is not required to give you a refund, if it has complied to the Law.

It is considered a change of mind, under the Law.

If small businesses gave refunds to every purchaser that had a change of heart, it would cause small businesses to go under and with the loss of jobs, ruin the economy.

It is with this mind, that the Australian Consumer Law covers small businesses like Sunset Travel.

If you are inside your 10 day cooling off period and you no longer wish to purchase your package, then you are entitled to cancel by contacting Sunset Travel and going through the Complaints Department accordingly for a refund.

Whilst all individual situations are different, I am disappointed with those who have been denied under the Law (and by the Office of Fair Trading) have taken their concerns to a website like this, not only making derogative comments about our companies legitimacy, but libellous opinions about its employees and Management.

I recommend to each and every one of you with concerns, to deal with those in the appropriate manner by contacting Sunset Travel and it's Management on [email protected]

We look forward to assisting you.

Manager.
Sunset Travel.

As the Manager of Sunset Travel. I am concerned (and somewhat saddened) to read such statements made on a website like this.

As a fully licensed Travel Agency, it's true that we must comply to the Australian Consumer Law in regards to how we sell our product (Flights and Accommodation) and deal with Complaints.

As a result of our Complete Compliance, we have a very good business relationship with the Justice Department (Office of Fair Trading, Consumer Affairs, ACCC) and its affiliates.

If you are outside your 10 day cooling off period and no longer want your package, under the Law Sunset Travel is not required to give you a refund, if it has complied to the Law.

It is considered a change of mind, under the Law.

If small businesses gave refunds to every purchaser that had a change of heart, it would cause small businesses to go under and with the loss of jobs, ruin the economy.

It is with this mind, that the Australian Consumer Law covers small businesses like Sunset Travel.

If you are inside your 10 day cooling off period and you no longer wish to purchase your package, then you are entitled to cancel by contacting Sunset Travel and going through the Complaints Department accordingly for a refund.

Whilst all individual situations are different, I am disappointed with those who have been denied under the Law (and by the Office of Fair Trading) have taken their concerns to a website like this, not only making derogative comments about our companies legitimacy, but libellous opinions about its employees and Management.

Please Note : Those comments that have been made from persons other then clients (ex employees, industry competitors) will be investigated and pursuant to legal action.

I recommend to each and every one of our clients who have concerns, to deal with those in the appropriate manner by contacting Sunset Travel and it's Management on [email protected]

We look forward to assisting you.

Manager.
Sunset Travel.

I was assured in two seperate phone calls that it was not compulsory to book accomodation at all to use the flight vouchers. I was also told that I would receive 4 flight vouchers but only received 2. It took two months to receive anything in the mail after I paid and I complained immediately on receiving it. They told me that the 10 day cooling off period had expired even though the information package took 2 months to get to me. To use the package I must spend at least $1000 each time. It's robbery. They say unrealistic things like their "hands are tied". The company is unethical and dishonest. I will never use the product they gave me as I will never deal with the company. They have theived off me as far as I'm concerned.

I'm curious. Why would somebody who has only good things to say about Sunset Travel look up a scam web site in the first place? When I get good service from a shop, I certainly don't think to look them up on a scam site. So, all you "happy customers" obviously have interests in some way in Sunset Travel. I'm afraid your word has no logical credibility. The alternate evidence is overwhelming and far more believable. For every complaint reported there are many more not reported. This company is a shonk and good people pay for it.

I have received periodic calls from these guy for a few years now. Same deal. They tell me my friend recommended them (and he doesn't, he got scammed too) and they do their sales pitch. Each time I ask for my name to be removed from their database they say sure yet I still get these calls. Today it was Sammy, a nice sales person until I explained my experiences with them and before I finished requesting my name to again be removed from their database she hung up on me mid sentence. So I called them back and spoke to another nice person who apologized and then removed me from their database. I still expect to get a call in 6 - 12 months...