To whom it may concern:
I own several city lots and home that are tied up in one loan from SunTrust Bank. The loan amount is small compare to the appraised value of the lots and home. I have been trying to get a partial release on one of the lots in order to build a home for my daughter as of January 30, 2020.
On April 20, 2020, I did receive an email from the Partial Release Department stating that the partial release was approved but they needed us to add certain verbiage to the Partial Release of Lien Document. We had our attorney draw up the new Release of Lien document and we mailed and emailed a copy to SunTrust the next day.
As of today, August 21, 2020, we still have not received any correspondence from SunTrust even though I have called and emailed every couple of weeks.
I'm very disappointed, and have never experienced such POOR CUSTOMER SERVICE!

Lousy service, suntrust buckhead ga off pharr rd.

Bank assistance angela sun trust buckhead ga office off pharr rd, Can't explain why they are holding my money so she decides to say i can't hear you thats when i knew she is hanging up on me, and so she did. i know its a waste of time writing this compliant because no one does everything. Service and workmanship is out the window. If you're out there thinking of opening an account with sun trust think twice. they are so good at pointing else where to get you off the phone. Angela need to go back to your old job at McDonald's

They are holding my money, said wells fargo hasn't released the funds. Called wells fargo they said money has been released. Someone is lying and its not wells fargo. Angela was assisting me, when she started saying can't hear you i knew she was ready to hang up on me. Service and workmanship is out the window with suntrust. Been a client for more than 25yrs looking to switch banks. I know writing this complaint is a waste of time, but if you are reading this think twice before going with suntrust.

they keep my tax refund check I'm not costumer of sun trust they closed the account but they don't return to me my check

I went to sun trust to open an account with my tax refund check in a few days they notified me my account is closed but they keep my check the don't' want to give me the check Im not costumer of sun trust why they keep my check.

I signed up for an account at SunTrust 2 months ago, close to the house and free money orders. Well they give you money orders that are no GOOD, first time printed with the bottom numbers on the top of the check as the teller placed them in backwards. I have never had a late fee or a late payment. Now they are racking up with both, no returned calls, no help at the bank and I just called customer service and was hung up on. STAY AWAY, wish I would have read the online reviews first. Horrible bank customer service. If they have done this to you, let me know and we will start a class action lawsuit.

I cannot understand why need to my show my ID when making my Mortgage payments. It seams like your forcing customers to do onine banking / trying to regulate how I pay my bills, Suntrust is taking the postion of the goverment wanting to know how we earn money and where is it comming from ? For what ever reason you can come up with, you forcing customers like me to change lending instutions. Remember your are a bank first.

When I bring up my accounts I get a popup which blocks every thing and I cannot remove it ,please stop the pop up.

Richard Bray

Mr. Brett A. Buxbaum, Winter Garden Suntrust branch manager; is totally (100%) incompetent. I closed all of my accounts (except my equity credit line) on December 27, 2016. On January 9, 2017; I closed my equity credit line. They told me that it would take 4-6 weeks to release my property lien due to the line of credit. Suntrust processing department (according to the W.G. branch) made a mistake and did not processed the electronic paperwork properly. Paperwork was re-submitted on March 6 with another 4-6 weeks wait. After I complained, they went ahead and expedited the request. Today (3/10/17) they told me that it was "out of their hands", and in the hands of the orange county comptroller, and that it should take no more than three (3) days to have the lien satisfied. I called the O.C. Comptroller and they proceeded to tell me that they have not received any request/paperwork to move with the satisfaction of the lien. Never deal with this Suntrust office! The persons working in that office are very professional and appear that they go out of the way to help the customers. But....... the branch manager is something else. He is hardly ever in his office, takes two hour lunches (per his co-workers), and is definitely not a nice person when it comes time for him to try to resolve problems that the persons under him cannot resolve. Stay away from this branch!!!!!!!!!!!!!!!!!!!!!!!!! I got an ulcer due to this branch !!!

(May 2015) The Suntrust Donelson Branch is very bad about not returning phone calls or answering emails with questions. I have banked with them a long time and for the last few months I will not deal with that Suntrust location again. I even left the Branch manager a message and my return contact number.. I never heard back. The personal banker claims he is so busy and will not return phone calls or emails. He said he was going to check on something for me concerning a debt consolidation question, he has yet to get back with me and it's been a month now. Also, I placed a check order and he forgot to put the request in. When I called him about it, he said I'll call you right back and never did. I called him two weeks later and he placed it but his excuse was there was an error in placing it the first time. (go figure) I had requested he put my residential address on the check...I get my checks back and they have my PO Box address on it...... He claims he's so busy with customers that he hardly has time to return calls. The times I've been in there...the bank lobby is empty...(go figure)
It's useless trying to deal with this bank... I'll choose another location who is More Customer Friendly.