I've never experienced such pathetic service, it's almost like and feels like someone is spitting on your face.

Carol the supervisor at MBD call centre, I may not know how or what Cateria you use to choose supervisors but she is not it. I called in today after i had paid my sattlement arrangement of R625, i was told that my account was in arrears for R209, of which I then made the arrangement to pay same day again, I payed R210 witj the easy payment i was given and I asked the consultant if that was bit and no more surprises? I was told NO after paying this amount you are cleared, and will send you a paid up letter and send to ITC to clear you.

To my surprise when I call today I'm told I have arrears i have arrears of 18c like really now?? When i asked why, the consultant went to ask Carol the supervisor - and Carol said to her to tell me, no its just a technical arror it will be cleared. O then said to the consultant to call her I need to speak to her, she was reluctant, and wasn't even embarrassed to say "tell him I'm going to a meeting" and I was hearing all this conversation over the phone - how rude,pathetic,I'll mannered and unprofessional is this lady. I'm disgusted - my credit report is hanging on a threat and all she can do is lie? This is unacceptable behaviour, MBD can't treat us like we rubbish and don't exist.

I'm 100% sure she did not rectifier this error of 18c nor sent a recommendation to send a paid up letter. It's disgusting it feels like someone peed on my food.

Kindly help

BK Maphosa
Ref:0278000612827332