I took my collectors Access chipped Swatch watch into a store for a band replacement before Christmas, they smashed the case, four months later 12 phone calls interstate at my expense ( I also had to buy a new watch as well as I can’t do without one) I am still waiting. Told it would be sent off for repair after the Christmas holidays, it wasn’t. Chasing the store manager by phone was useless never returned phone calls and when she did tell me something different every time. Offered me a voucher to the value of 95.00 which I can’t use as the nearest store to me now is 2 days drive away. I can choose one from online, but there such a limited selection, (no skeleton watches like mine, and none with the Access data chip either) there are no sizes, prices or watch details listed so I can’t pick one accurately. I rang a city head store and was told of the problems with this store manager and her lack of knowledge, great service from this guy, he rang me back after a meeting and said the store manager had not rung me as I was in the UK !!! What rubbish!!! Never left home. Now I rang Swatch customer service wait a full day for a reply, No they will just give me a 95.00 watch. I said this was not good enough after I had to spend money buying a replacement watch and that they were not giving me a similar model when they damaged it, he agreed and said he would get back to the manager again, now that was two days ago!!! I have only ever had swatch watches for the past 24 years, this service is appaling

I bought a Tissot watch and the crown fell out. Since the watch was still under warranty it was fixed free of charge. I'm complaining because they took 6 months to repair my watch. I was learned that this is not untypical for the Swatch Group. Had I known this, I never would have purchased the watch. Tissot is owned by the Swatch Group. I have included a list of brands owned by that group. This email is not meant to speak to the quality of the watch, but the quality of the company taking your money.

I bought a flick flak Harry Potter swatch watch from Tampines Mall, Singapore as a present for my nephew who lives in Islamabad Pakistan. The watch was in its original packing, being confident about the quality of the neither I nor the shop attendant in Singapore bothered to open the watch and check if it was in a proper condition.
I brought the watch packed to Islamabad, Pakistan and presented it to my nephew, he enthusiastically opened the watch and tried to adjust it's time before banding it on to his wrist. Unfortunately the machine was not working and after a certain round the hour and the minutes hand was not moving. He came back disappointed and showed the same to me. The watch being under international warranty I took it to the nearest outlet of swatch Islamabad.
I being an old customer of swatch have purchased several watches, I recall one incident in Dubai where I purshased a flick flak which had a fault and I had to go back to the Deira outlet where they immediately replaced the watch because they confirmed that flick flak which I have purchased is not repairable.
The Islamabad office misbehaved and they were insisting that the watch will be repaired and not replaced, I told them that I have purchased the watch on 30th March 2012 (this incident took place on 9th April 2012) and it clearly states in the warranty which I read out to him that if a watch is not repairable than it has to be replaced.
I told the shop attendant to speak to his manager who after assessing the situation bluntly refused to talk to me. When I tried calling him he did not respond and shut down his cell phone.
Keeping in view my nephews position and to avoid embarrassment I purchased another swatch which costed me PKR 4600 and peacefully left the shop.
This attitude is an unacceptable, I request swatch to inquire on the matter and take strict action against the outlet as this is purely a reputational risk.
Please feel free to contact me on [email protected]
Kind Regards
Azam

Swatch Group - www.swatchgroup.com

I bought a Tissot watch and the crown fell out. Since the watch was still under warranty it was fixed free of charge. I'm complaining because they took 6 months to repair my watch. I was learned that this is not untypical for the Swatch Group. Had I known this, I never would have purchased the watch. Tissot is owned by the Swatch Group. I have included a list of brands owned by that group. This email is not meant to speak to the quality of the watch, but the quality of the company taking your money.

Brequet
Leon Hatot
Union
Hamilton
Flick Flack
BlancPain
Omega
Balmain
Certina
Endura
Glasshutte
Rado
CK Calvin Klien
Mido
Jaquet Droz
Longines
Tissot
Swatch

The Swatch Group is a joke, I purchased a Longine Ladies watch long time ago and I send it to Swatch Group on 10/12/2011
for service. After 3 months they send me an email with a quote $400 (high but I agreed), they were going to do a complete overhaul and refurbish the bracelet and case. Now, 3 more months, I get a call that after they told me they will service my watch, they can do it. They say they are missing a part. What F* part??? I gave my watch complete!! LOL All pieces are there and it was working. I only wanted to refurbish the band. What a bunch of idiots!