My family tried to do a good deed and took in a homeless friend of our daughter's: we fed her, gave her a place to stay, and a cell phone. After she betrayed us and stole 500.00 from us, I immediately cancelled the cell service. T-Mobil charged us 200.00 to cancel the contract. My family has been with T-Mobile for about 12+ years and never had a late payment. I wrote to the top eight people at T-Mobile ( members of the 1%) and asked for some credit. Instead, I got a pre-written dialog speech from a female member (of the 99% like me) about how T-Mobil gives no one a break if a contract is broken. Reminds me of The Devil and Danial Webster—I sold my soul to T-Mobil. My contract is up March 20, 2013 and I'll be getting a new phone service. Can't wait. Marked my calender. Oh, did I tell you they also stopped supporting my home phone that is still on a contract.DO NOT USE T-MOBILE, there are other companies out there that don't commit you to diamond-based contacts that don't break, no matter what the circumstances.

My mom died and they still kept sending her the $200.00 cancellation fee. Stay away from T-mobile.