Ref: Subscriber No.1063477432
I am a Sr. Citizen 77 yrs old.
Today when I recharged, I came to know that Tata Sky has been charging me for Tata Sky Theater channel wef 28.03.2020. I never have time to view a film that runs for 2 to 2.5 hrs. I did not subscribe to this channel at all. They not only added this channel on their own without my knowledge. Because my subscription fell due for recharge, I happened to visit their app and came to know about it. I may have been debited for almost Rs 500/-. Similar thing happened last year too, when they assured me to resolve it by so and so date. They never did the needful. When later I broached on it, the call centre guy regretted not to be able to trace it.
Since 3 yrs I wished to bring to the attention of Mr. Rattan Tata that this company, ie., Tata Sky has been eroding Tata's a century of unblemished illustrious reputation. With the call center agency shielding the principal, pity, I have no access to reach the upper echelons.
I called their call center and the response is as usual.

Respected Sir/Madam,
1. Connector of Set of Box was loosen ,which was earlier left over by mechanic of Tata Sky.
2. On my complaint, only loose connection of connector has been tightened by the mechanic of Tata Sky on 15.09.19, no any part was repaired/replaced and TV was also in order.
3.My Tata Sky account no. 1073752055 has been debited of Rs. 165/- on 16.09.19 by Tata Sky for service charges of mechanic.
4.It is purely cheating with me that loose connection was left over by earlier visited mechanic of Tata Sky wherever no any fault is being seen of my side.
5. My Tata Sky account 1073752055 has to credited by Tata Sky, which has been undue deducted of Rs.165/-.

Banwari Lal Dhakerey
(M) 9460071850
K-403, City of golden domes
Jagatpura, Jaipur-302017

My tatasky i.d.-1092640539 Apart from 2-3 channels, other channels doesn't go straight,and sound and this creates a lot of problem to understand , for the last 15 days.

Dear Sir/Madam…

With ref to above this is to inform you that we have been approached by Mr Ranjeet Chahuan Assistanrt Manager – Direct Sales (Mob No. 7069157577)from Tatasky for DTH Connections alongwith Mr Shaunak Shah Tatasky DSA (Corporate) from Winnie Associates, Ahmedabad at our Hotel SilverCloud, Opp. Gandhi Ashram, Ashram Road, Ahmedabad.

We were getting cable TV services from GTPL (local cable TV operator) for 82 connections. On 30/05/2016 we received final proposal from Winnie Associates, Tatasky DSA (Corporate) through email stating very categorically, subscription offer per one connection on Monthly basis shall be Rs. 312/- and on per day basis Rs. 10/- . Moreover Mr Ranjeet Chahuan Assistanrt Manager – Direct Sales (Mob No. 7069157577)from Tatasky informed undersigned that as Tatasky is giving 10 mtr TV cable per connection and as such we are already having infrastructure ready, total 820 mtrs DTH TV cable shall be handed over to Hotel SilverCloud free of cost. In past we have born this cost.

Accordingly I paid requisite amount to Winnie Associates and got all TV connections transferred from GTPL to Tatasky on 01/06/2016.It was informed by Mr Ranjeet that as per Tatasky policy for first month we can not opt for per day option and we have to pay monthly subscription for all 82 connections. Accordingly in spite of very less occupancy at hotel we were compelled to pay monthly subscription for all 82 units.

After completion of a month i.e. in July when we asked for daily activation for a single set top box then at that time we were informed by Mr Shaunak Shah DSA Tatasky that we can not activate single subscription but minimum four subscription are required to be activated !!! I am enclosing herewith mail from Tatasky DSA Mr Shaunak Shah which clearly states that Subscription offer for single unit per day is Rs. 10/-. Moreover during meeting at Hotel Mr Ranjeet Chauhan very categorically explained that we need to pay Rs 10 /- for activation and as per occupancy of rooms we shall be charged. It is just impossible to maintain the group of four set top boxes and pay for four unit even if we need one unit activation. I tried to contact Mr Ranjeet Chauhan to resolve the issue but he never picked up the phone after receiving payment from Hotel. DSA Mr Shaunak of Winnie Associates told that by mistake he sent me the offer. Instead of multi subscription he wrote single subscription !!!!! I told him that you are operating against the offer which you have mailed. I am compelled to pay additional amount as I am bound to serve my room guests. Mr Shaunak told me that he can not adhere to his email and whatever I want to do against this cheating I can do !!!

Moreover till date inspite of several reminder neither Mr Ranjeet or Mr Shaunak has sent the 820 mtr DTH TV signal cable as promised by them.

I urge you to look in to matter and do needful. I am compelled to again switch over to other DTH Cable TV Operator due to cheating by Tatasky associates.

Thanking you.


Sincerely yours


Gurucharansingh Chhabda
Proprietor
Hote SIlverCloud

Activate ACTIVE VEDIC MATHS with out my permission and charging 180 per month my i.d no is 1037200399 please take strict action against this problem sir.

I AM EXISTING TATA SKY CUSTOMER MY CUSTOMER NO ID IS 1021297609.I HAVE MAKE PAYMENT OF RS 2640/TODAY FOR ANNUAL PACKAGE OF DHAMAL MIX .I WANT TO CANCLE HD CHANNEL VIEW.
MY PAYMENT OF RS.2640/ IS NOT ADJUSTED AGAINST YEARLY SUBSCRIPTION.THE CUSTOMER CARE IS NOT RESPONDING PROPERLY.NO EXECUTIVE IS READY TO TALK AND RESOLVE MY PROBLEM.
IF THE COMPLAINT IS NOT RESOLVED THEN I WANT TO DISCONNECT THE TATASKY CONNECTION

SKNESARIKAR
9823841202

tatasky service is very poor.since last week my tata sky digicomp is not working properly.I don't know whether it is the problem of my digicomp or signal problem, but i had complaint to tatasky about this matter since last evening but they had not yet responded (called back) to me yet.

My Tatasky nuimber is 1053173603, from mumbai.
Tata sky gives a very poor service.while installing tataskyu they took more than 15 days .Now i m facing some signal issue with my tata sky box, i had registered a complaint and calling them from last 3 days.but no one from there side visited my premises.The toppings on there service is the behaviour of call centers person, they willlhang up th phone if they don't kniow answer.The seniors also don't know what to do in that situation.
It's spoiling a big brand name of TATA .please never use any tata product ...don't go on there advertisement that willl solve the problem with in a hour...My tata sky issue in not yet resolved .