I feel like i was personally robbed by your bank in fees! Your costomer service is the worst I ever dealt with in my life, I talked to 7 different people received 7 answer for one question...made several attempt the close out my accounts with no success!!! Your bank is WORTHLESS and does the BLACK COMMUNITY A GREAT DISSERVICE. i was totally treated like *** the Goverment needs to really check thier banking practices and the way TCF keep book and thier costomer services have no knowledge of the issues at hand TCK needs to close down in all minorities communities

I agree and disagree. It's not only minorities they're f-king over, it's everyone. I have 3 accounts with TCF (for now). The 1st one is with my mother. She had a stroke 3 months ago and has had suffered 4 more since then. Prior to the 1st massive stroke, she was having TIA's (mini-strokes). Because of that she decided to put together a durable power of attorney for me, should the worst happen. Which it did. My mother lives with us & with her income does most of the supporting of my family. I'm disabled and cannot work, have had a Worker's Comp case going on since 12/2009. As it stands, it looks like we'll be going to court. So I have NO income coming in on my behalf, in addition to that I've been a widow since I was 32 and have 4 children. Anyway, my mother has been taking loans out against her insurance policy to help pay the mortgage, insurance, bills, groceries, etc., stuff she normally pays for. I've been depositing them in our bank account. Two weeks ago I go online and it shows that our account has been closed. I called the 800 number to find out why. The person I spoke with was incrediabally rude and ended up telling me I needed to speak with the Branch Manager. So, I called her. She told me the account will remain closed until my mother can come in & sign some forms. I explained about the multiple strokes and informed her I had a Durable Power of Attorney to cover that. She then became snide & rude and restated that they need my mother to come in before they'll reopen the account. So, I've been working with an attorney about this. Yesterday, I went on to online banking to see what my personal checking account balance was. Guess What!!! ALL of my accounts, including my 19 year old son's had been closed!! I was like, what the f-k?!? I called the 800 number and was told that my mother needs to come in & sign papers!! I asked them how that could be, considering her name wasn't on any of the accounts they closed. She told me to contact the branch manager. So I called the branch (different one than the other) and asked to speak with him. I was told he was with a customer and should be done in about 1/2 an hour. I left an URGENT message for him. Anhour went by, no phone call. So I called back. Again I was told he was with a customer, but they could take a message. I told them AGAIN that it was URGENT I speak with him, my accounts had been closed and I didn't have any money to buy even bread, milk or water for my kids. He says he'll give him the message. An hour and a half go by, still NO PHONE CALL!!! I called back for the 3rd time. This time I was told he was and had been in a meeting with the other supervisors for about 5 hours. I said, "That's funny, the last 2 times I called I was told he was with a customer." To which I got a reply of, "I don't know why anyone would tell you that. Can I take a message?" I left the same URGENT message I had the prior 2 times I called. Then I happen to look at my clock and guess the f-k what!!! The bank is CLOSED FOR THE NIGHT!!! Without me ever receving a phone call back to my urgent messages. So, I call today (Saturday) and am told that the branch manager is not in until Monday. I said I wanted to speak to the person in charge. So a lady picks up the phone, I explain everything to her. Her response? Joe needs to deal with this, he'll be back Monday. I told her that I now had absolutelt NO MONEY, for gas, food, etc. She says she's sorry but it can be dealt with on Monday. I said to her, it should've been dealt with yesterday when I left 3 URGENT messages for Joe and that in the meantime I would be putting together my complaint letters to the BBB, the consumer fiduacary board and the attorney general, then just hung up. THIS BANK HAS TOTALLY F-KED ME OVER!!! I just want to get access to all my money and get the hell out of there!!

What do you have against paragraphs angmarie72?