I have been made 2 offers from their Indian call centre only to be told later that there was no record of any special offer given. The first was an extension of my current Supertalk10 + extras plan for 3 years with a new phone. They sent me the phones, did not give thee extras and claimed no one ever made such an offer. Then they said I received the phones so I am obligated to stay with them for 3 years or pay a penalty of almost $1000. I had to threaten to sue Telus and go to the media. Their Toronto call centre is full of arrogant, condescending people who do not care or know what customer service is. Then today I get a call from a lady in India from a marketing company subcontracted by Telus, offering 2 months free data and wanted my PIN and other personal information. Then she says she has my personal info, address, email, home phone#, $ of my last invoice, etc. I said I will verify with Telus so I call Telus, they verify the call is legit but then tell me that no such offer was made. Complete and utter incompetents! I am also seriously concerned about my personal information given to outbound marketing people in India. BEWARE if they make you an offer make sure they send it to you by email or text in writing or they will claim they never did and try to tie you to a contract that was not what was originally promised. As far as I am concerned they are liars, crooks, dishonest and I can not wait for my contract to end!!!